At Premier Service Insights, I evaluate AI model outputs and automated assistant workflows, checking facts and adherence to constraints. I also develop hallucination logs and error-correction protocols for large language models.
I author analytical publications and asset coverage frameworks on B2B hospitality real estate, capital expenditure, and operational efficiency. I’ve also developed a Grid-Stress Discount Matrix for assessing infrastructure vulnerabilities and structural asset risks in commercial hospitality properties.
My work includes creating tone-grading standards and quality assurance benchmarks for service-industry AI applications. I’ve formulated a five-step verification methodology for checking LLM citations, detecting hallucinations, and enforcing enterprise AI quality standards.
