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@birajdhakal
Results-oriented MBA graduate and Mechanical Engineer with diverse experience.
I am a results-oriented MBA graduate and Mechanical Engineer with over 7 years of cross-sector experience in research, operations management, supply chain coordination, administrative support, and customer service. My career has been marked by a proven success in optimizing workflows, reducing costs, and enhancing service delivery across various industries. I have a strong commitment to Gender Equality and Social Inclusion (GESI), which I integrate into my professional practices.
Throughout my career, I have held significant roles such as Supply Chain Coordinator and Assistant Manager, where I successfully implemented internal Standard Operating Procedures (SOPs) and innovative marketing strategies. My ability to analyze data and streamline processes has led to improved operational efficiency and cost savings. I thrive in collaborative environments, coordinating with vendors, government agencies, and diverse stakeholders to achieve project goals and enhance service delivery.
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Work history, roles, and key accomplishments
Geo Krishi Initiative, Pathway Technologies & Services Pvt.
Jan 2024 - Present (1 year 10 months)
Coordinated and managed supply chain activities from procurement to delivery, including developing SOPs and implementing digital marketing strategies. Facilitated training sessions for cooperative members and farmers on CSA input systems and digital tools, while ensuring GESI considerations in project implementation.
Triveni Byapar Company Pvt. Ltd.
Jun 2022 - Dec 2022 (6 months)
Enhanced logistics operations by decreasing billing system process time and automating rate comparison charts for transporter selection. Managed vendor relations, optimized in-valley transportation, and supported budgeting and audit preparations, leading to cost savings.
Triveni Byapar Company Pvt. Ltd.
Feb 2021 - Jun 2022 (1 year 4 months)
Reduced complaint closure time and managed a team of customer representatives and technicians across Nepal. Implemented quantitative analysis for spare part inventory, redesigned ERP processes, and optimized spare parts delivery logistics.
CG Motocorp
Aug 2019 - Jul 2020 (11 months)
Guided and trained dealer personnel on spare part forecasting and monitored parts billing and dispatch to maintain optimum service levels. Organized marketing campaigns that increased customer numbers by 23% and improved dealer profitability by 2%.
Prudential Insurance Co. Ltd.
Mar 2018 - Aug 2019 (1 year 5 months)
Performed in-house surveying and managed the claim process for various branches within set KPIs. Conducted technical verification of surveyor reports and engaged in customer dealing, convincing, and negotiation regarding final payments.
CG Motocorp
Apr 2017 - Jan 2018 (9 months)
Managed workshop workflow, delegated tasks, and analyzed pending cases to ensure efficient operations. Communicated with customers to update them on work progress, sought approval for additional work, and ensured quality work completion.
CG Motocorp
Nov 2016 - Apr 2017 (5 months)
Prepared job cards and quotations for vehicle services, ensuring accurate documentation. Engaged in direct customer interaction, facilitated knowledge transfer, and implemented strategies for customer retention.
United Traders Syndicate
Jul 2016 - Sep 2016 (2 months)
Performed maintenance on Toyota vehicles, ensuring proper functioning and adherence to service standards. Prepared detailed job cards for all maintenance tasks, documenting work performed and parts used.
Degrees, certifications, and relevant coursework
Master of Business Administration, Marketing
Focused on Marketing, gaining expertise in strategic market analysis, consumer behavior, and brand management. Developed strong business acumen and leadership skills applicable across various sectors.
Bachelor of Engineering, Mechanical Engineering
Completed a Bachelor's degree in Mechanical Engineering, building a strong foundation in engineering principles, design, and problem-solving. Gained practical experience in mechanical systems and their applications.
Software and tools used professionally
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