Biraj Dhakal

Coordinated and managed supply chain activities from procurement to delivery, including developing SOPs and implementing digital marketing strategies. Facilitated training sessions for cooperative members and farmers on CSA input systems and digital tools, while ensuring GESI considerations in project implementation.

Enhanced logistics operations by decreasing billing system process time and automating rate comparison charts for transporter selection. Managed vendor relations, optimized in-valley transportation, and supported budgeting and audit preparations, leading to cost savings.

Reduced complaint closure time and managed a team of customer representatives and technicians across Nepal. Implemented quantitative analysis for spare part inventory, redesigned ERP processes, and optimized spare parts delivery logistics.

Guided and trained dealer personnel on spare part forecasting and monitored parts billing and dispatch to maintain optimum service levels. Organized marketing campaigns that increased customer numbers by 23% and improved dealer profitability by 2%.

Performed in-house surveying and managed the claim process for various branches within set KPIs. Conducted technical verification of surveyor reports and engaged in customer dealing, convincing, and negotiation regarding final payments.

Managed workshop workflow, delegated tasks, and analyzed pending cases to ensure efficient operations. Communicated with customers to update them on work progress, sought approval for additional work, and ensured quality work completion.

Prepared job cards and quotations for vehicle services, ensuring accurate documentation. Engaged in direct customer interaction, facilitated knowledge transfer, and implemented strategies for customer retention.

Performed maintenance on Toyota vehicles, ensuring proper functioning and adherence to service standards. Prepared detailed job cards for all maintenance tasks, documenting work performed and parts used.

Focused on Marketing, gaining expertise in strategic market analysis, consumer behavior, and brand management. Developed strong business acumen and leadership skills applicable across various sectors.

Completed a Bachelor's degree in Mechanical Engineering, building a strong foundation in engineering principles, design, and problem-solving. Gained practical experience in mechanical systems and their applications.