At Barclays, I lead solution architecture for Customer Onboarding and Account Opening, shaping the target state and delivery across digital banking journeys. I established a three-layer Experience, Domain and System API architecture adopted by eight teams, helping 15+ products reuse existing APIs.
I’ve also led architecture for programmes including Credit Decision Engine migration and Current Account Switching, replacing batch fraud checks with real-time checks and removing a four-day wait before customers could use a new account. Earlier at Cognizant, I designed platforms including .eNgage and Catalyst for Google BPS call centers, and led QuantEye, a Big Data brand-monitoring solution.
