benchahbar chaimae
@benchahbarchaimae
Customer service executive at We Logistics managing international freight operations and transport documentation.
MoroccoWhat I'm looking for
At We Logistics, I manage international sea, air, and road transport operations, including transport documents such as B/L, AWB, and CMR.
I coordinate bookings and shipping instructions with carriers and freight forwarders, track shipments, and follow up on deliveries. I also verify freight invoices and handle transport-related charges and disputes.
At HAMAG PROJECT & FORWARDING, I coordinated transport documentation and bookings, tracked shipments, and communicated delivery updates to clients. I also followed up on payments and helped resolve freight charge discrepancies.
During internships at Marsa Maroc and Tanger Med Port Authority, I observed port operations and analyzed logistics flows. At Tanger Med, I studied digitizing delivery orders within the Port Community System and prepared a benchmarking report with recommendations.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
We Logistics
Jan 2026 - Present (9 months)
Managed international sea, air, and road transport operations, including documentation, coordination with carriers, and shipment tracking. Handled transport costs, freight invoice verification, and dispute resolution.
Import Back Office
Hamag Project & Forwarding
Dec 2024 - Apr 2025 (4 months)
Coordinated transport documentation, bookings, and shipping instructions for sea, air, and road freight. Managed shipment tracking, cost verification, and client communication.
Intern
Marsa Maroc
Feb 2024 - May 2024 (3 months)
Identified opportunities for digitalization of port operations and analyzed logistics flows. Observed and documented activities of the operations department.
Intern
Tanger Med Port Authority
Jul 2023 - Sep 2023 (2 months)
Participated in guided tours of port zones and observed cargo operations. Conducted a study on digitization of delivery orders and compared Port Community Systems.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Maritime Studies
Master's Degree (Bac+5), Maritime Business Management
2022 - 2024
Master's in Maritime Business Management from the Higher Institute of Maritime Studies, completed in 2024.
Faculty of Economic and Social Sciences – Tetouan
Bachelor's Degree (Bac+3), Economic and Management Sciences
2021 - 2022
Bachelor's in Economic and Management Sciences from the Faculty of Economic and Social Sciences – Tetouan, completed in 2022.
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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