Open to opportunities

Ayorinde Shayo

@ayorindeshayo

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Results-driven administrative professional with expertise in data insights.

Nigeria

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What I'm looking for

I am looking for a role that fosters innovation and values collaboration.

I am a results-driven Sociology graduate from Redeemer's University, bringing five years of dynamic administrative experience as a Secretary and Personal Assistant. My proficiency in PowerBI, gained through self-learning, allows me to leverage data insights for informed decision-making. I am dedicated to enhancing organizational efficiency and have consistently optimized operations through my detail-oriented approach.

My adaptability and strong interpersonal skills enable me to collaborate effectively across diverse teams. I am eager to contribute my multifaceted expertise to drive innovation and streamline processes in a challenging environment. My previous roles have equipped me with a solid foundation in customer service and human resources, further enhancing my ability to meet organizational goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Kisbakar Inc.

Dec 2024 - Mar 2025 (3 months)

Responded to customer inquiries and resolved complaints efficiently via phone, ensuring high customer satisfaction. Processed customer payments accurately and securely, and diagnosed and resolved mobile app issues, providing clear guidance to users.

Customer Service Payment Processing Customer Support

Secretary

Exclusive Concepts Ltd

Jan 2017 - Dec 2022 (5 years 11 months)

Ensured meetings were effectively organized and maintained accurate records. Managed and oversaw social media content, and generated clients for property transactions.

Meeting Management Social Media Management

Human Resource

Kydal Office Point

Jan 2018 - Dec 2019 (1 year 11 months)

Actively participated in the recruitment process for new employees and conducted background checks for selected applicants. Documented performance reports and sourced information on new applicants, contacting references.

Recruitment Background Checks performance reporting Employment Reference

Customer Service Representative

Contact Solutions Limited

Jan 2016 - Dec 2016 (11 months)

Provided client services and managed queries, offering advisory services. Processed forms, applications, and requests, and maintained detailed records of customer interactions, transactions, comments, and complaints.

Client Services Advisory

Education

Degrees, certifications, and relevant coursework

University of Pennsylvania, Coursera

Certificate, Marketing

Completed a course specializing in strategic comprehension of businesses and their clientele. Focused on generating profit through effective marketing strategies.

University of Yale, Coursera

Certificate, Psychology

Undertook a specialized course centered on the study of human behavior and its underlying motivations. Explored various psychological theories and concepts.