At Microsoft IDC, I lead LLM-powered quality automation for the Crowd Intelligence Platform and Scenario Auto Generation. I delivered language-mismatch auto-triage with 90% accuracy, reducing manual triage by approximately 20%.
I also own Bing Travel query understanding and have improved search quality through experimentation, contributing to a 35% reduction in Strict ADR. Earlier, I developed enterprise migration software at eQ Technologic and Java payment-processing components at Visa Inc.

