Arpit kumar
@arpitkumar7
Problem Manager at Wipro who reduced recurring incidents by 22% for Nomad Foods Europe.
IndiaWhat I'm looking for
At Wipro, I lead root cause investigations for Nomad Foods Europe, reducing recurring incidents by 22% through trend analysis and permanent error correction.
I also conduct weekly alert analysis sessions to identify infrastructure weaknesses and chair Major Problem Review boards with client leadership. This work helped increase proactive problem ticket creation by 15% and maintain 98% client satisfaction with governance transparency.
Previously, I supported change governance and coordinated standard and normal changes at Wipro. As a Service Level Manager, I monitored service targets and created automated performance dashboards for senior leadership.
Experience
Work history, roles, and key accomplishments
Led end-to-end root cause analysis for complex technical failures, reducing recurring incidents by 22% and improving MTTR by 30 minutes. Chaired weekly Major Problem Review boards with client leadership, maintaining a 98% client satisfaction rate.
Supported end-to-end change lifecycle management for IT services, ensuring 100% ITIL compliance and coordinating 50+ changes per month. Reduced failed or emergency changes by 15% and maintained a 98%+ change success rate.
Monitored and governed 50+ critical IT service targets, maintaining a 99.5% SLA compliance rate. Spearheaded Service Recovery Plans, resolving 100% of critical breaches within 24 hours and preventing approximately 10 projected SLA misses per quarter.
Education
Degrees, certifications, and relevant coursework
BITS Pilani
M.Tech, Computing Systems and Infrastructure
2022 - 2025
Grade: 6.4
Pursued M.Tech in Computing Systems and Infrastructure, achieving a CGPA of 6.4.
Amity University, Ranchi
Bachelor of Computer Applications, Computer Applications
2018 - 2021
Grade: 7.56
Completed Bachelor of Computer Applications (BCA) with a CGPA of 7.56.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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