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Arjun Das

@arjundas1

Senior Wintel Engineer at Anheuser-Busch InBev, supporting Windows and virtualization platforms and contributing to a 28% improvement in major incident resolution.

India

Message

At Anheuser-Busch InBev, I support Windows Server and virtualization environments, handling troubleshooting, patching, platform lifecycle work, and L3 escalations. I contributed to a 28% improvement in major incident resolution through structured troubleshooting, proactive monitoring, and root cause analysis.

I also implemented PowerShell automation for routine Windows Server operations. Previously, at Capgemini Technology Services India Limited, I led and mentored a 15-member technical support team and delivered training programs.

Experience

Work history, roles, and key accomplishments

Current

Senior Wintel Engineer

Current

Anheuser-Busch InBev

Sep 2021 - Present (5 years)

Manage Windows Server and virtualization environments, handle L3 escalations, and drive automation and patching initiatives. Contributed to a 28% improvement in major incident resolution through structured troubleshooting and proactive monitoring.

Technical Lead

Cognizant Technology Solutions

May 2021 - Sep 2021 (4 months)

Oversaw administration and support of Windows and Citrix environments for a dedicated project, delivering technical solutions aligned with SLA commitments and resolving complex issues within tight deadlines.

Windows Server Citrix Technical Support SLA Management Troubleshooting

Consultant

Capgemini Technology Services India Limited

Jun 2014 - May 2021 (6 years 11 months)

Provided technical support across Windows Server, Active Directory, VMware, and Citrix environments, led a 15-member support team, and implemented enhanced monitoring solutions to improve system reliability.

Windows Server Active Directory VMWare Citrix Incident Management Team Leadership Monitoring Compliance Training

Sr. Tech. Support Executive

Bellovista Technologies Private Limited

Jan 2012 - Jun 2014 (2 years 5 months)

Provided end-user support for Windows systems, configured and resolved issues on desktops, peripherals, and routers, and developed support documentation to improve user self-sufficiency.

Windows Systems end user support Troubleshooting Documentation Preventive Maintenance