Arjun Banger

Reviewed internal alerts for cash deposits and international payments from higher-risk countries, conducting transaction analysis to ensure alignment with client profiles and fund utilization. Logged Unusual Activity Reports (UAR) for suspicious account activity and performed customer due diligence on new-onboardings, remediation, and periodic reviews for personal and non-personal customers.

Carried out SDD/CDD and EDD measures for existing medium and high-risk clients due for periodic review, covering various entity types. Flagged high-risk cases to the Financial Crime Team with detailed risk reports and rationale. Leveraged internal and external AML systems like Refinitiv, Encompass, Orbis, and D&B to conduct in-depth research and adopt a risk-based approach.

Ensured relevant due diligence was conducted for risk assessing clients, identifying financial crime-related adverse media, and screening individuals for sanctions, PEPs, and RCAs. Flagged high-risk cases to the Financial Crime Team/MLRO with comprehensive risk assessments. Directly communicated and risk assessed Third-Party suppliers, maintaining high-quality work standards and ensuring KYC check

Responsible for training new analysts on entity types and ensuring adherence to internal and regulatory policies, followed by a sign-off and internal accreditation process. Identified areas for additional support after reviewing cases and provided constructive feedback. Played a key role in a project that reshaped client onboarding, review, and risk assessment processes, improving quality and effi

Carried out independent research to gather data from internal systems and commercial databases, conducting KYC checks on complex entity types. Reviewed client risk indicators and escalated to the financial crime team as needed. Undertook AML and sanction/PEP screening, onboarding due diligence, and ongoing monitoring, ensuring consistent processes.

Increased lead generation performance by over 50%, achieving the highest converting data set within the business. Coached and upskilled client-facing departments to generate leads directly into the sales channel, turning underperformers into overachievers. Identified and qualified leads, analyzing high-risk customers through appropriate due diligence to mitigate debt risk.

Recognized as a top performer in B2B Acquisitions and Retentions, consistently exceeding sales targets. Managed large corporate portfolios and maintained strong client rapport. Selected by management to handle the complaints process, training agents and ensuring awareness of correct procedures.

Provided telephony customer service, assisting customers with inquiries and resolving issues. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Performed various duties as a crew member, including food preparation, customer service, and maintaining cleanliness. Worked effectively in a fast-paced environment, contributing to team success.

Obtained a certificate in Anti Money Laundering from the ICA, demonstrating a deep understanding of regulatory compliance and risk management. This certification enhanced my expertise in mitigating financial risks and maintaining regulatory adherence.