At GUS Education India, I lead initiatives that use data analytics to improve educational services and organizational processes. My work draws on data analysis, statistical interpretation, and process mapping.
Before becoming Team Lead, I worked as a Senior Specialist at GUS Education India. I also held Subject Matter Expert and Specialist roles at Cognizant.
As a Specialist at Cognizant, I acted as the team's process authority, resolved complex queries, and clarified procedural exceptions. I delivered training and refresher sessions to support process consistency and onboarding.
I also produced daily and weekly performance reports for operations leadership and flagged risk areas. I partnered with quality and transition teams on process documentation updates and continuous improvement initiatives.
