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Annigna Mevissen

@annignamevissen

Customer Success and content creator at Charly.rocks GmbH, where I supported 1,800 business customers and improved digital workflows.

Austria

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What I'm looking for

I'm interested in customer success and digital content work. I value remote collaboration and am especially interested in AI and ways to make recurring tasks more efficient.

At Charly.rocks GmbH, I supported around 1,800 active business customers and developed a customer care approach in coordination with management. I coordinated customer communication and follow-ups, and kept contacts, requests, and agreements documented in HubSpot.

I took on customer onboarding, order processing, invoicing, and customer offboarding in HubSpot and Odoo after learning the systems. I also created step-by-step guides and process documentation for an internal handbook, and carried out Matterport tours while showing colleagues how to use the service.

In content work, I planned and produced Instagram Reels and carousel posts, created digital products and supporting materials, and designed social content with Canva. For my own TikTok project, I published three to four videos a week and grew the account from under 50 to 1,172 followers; its most-viewed post reached 53,736 views.

Experience

Work history, roles, and key accomplishments

Content Creation und Social Media

LRS-Trainerin Maria Mevissen

May 2026 - Aug 2026 (3 months)

Developed content concepts and production for educational content, including content pillars, hooks, and editorial plans. Edited Reels with CapCut Pro and designed social media content and flyers with Canva Pro.

Content Creation Social Media Capcut Pro Canva Pro Content Strategy Editorial Planning Reels

Kundenbetreuerin, Backoffice & Allrounderin

Charly.rocks GmbH

Sep 2024 - Jul 2026 (1 year 10 months)

Managed approximately 1,800 active corporate clients, developed and implemented a care concept, and coordinated customer communication and next steps independently. Built strong practical knowledge of HubSpot and became the internal point of contact, supporting colleagues and training them in CRM data maintenance. Documented contacts and agreements in CRM, handled backoffice tasks with HubSpot and

Customer Relationship Management HubSpot Odoo CRM Customer Support Documentation Process documentation Training Back Office Matterport Onboarding Offboarding

Content Creation & digitale Produktentwicklung

Familie als Kraftort

Jun 2023 - Oct 2024 (1 year 4 months)

Contributed to the development of a digital product and the conception of a parent coaching offer, creating a parent workbook and accompanying materials. Planned, recorded, edited, and published Instagram Reels and carousel posts, and designed digital products with Canva.

Content Creation Reels Social Media Instagram Canva Digital Product Development Video Editing

Veranstaltungsmoderation

Socialmatch – Patrik Kuhlmann

Dec 2022 - May 2023 (5 months)

Prepared and moderated events, welcomed guests, explained procedures, and personally supported participants.

Event Management Moderation Customer Service

Education

Degrees, certifications, and relevant coursework

IU Internationale Hochschule

Bachelorstudium, Online-Marketing

2022 - 2024

Fernstudium in Teilzeit, nicht abgeschlossen.

HLA Baden

Reife- und Diplomprüfung, Touristik und Dienstleistungsmanagement

2017 - 2022

Reife- und Diplomprüfung in Touristik und Dienstleistungsmanagement mit Schwerpunkten in Marketing, Betriebswirtschaft, Rechnungswesen sowie Kunden- und Dienstleistungsmanagement.

Randolf Mentoring

Weiterbildung, Online Business und Content Mentoring

Weiterbildung in Online Business und Content Mentoring über 6 Monate, mit Fokus auf Branding, Zielgruppenanalyse, Content Creation, digitale Produktentwicklung und Grundlagen von Meta Ads.