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Anju Varghese

@anjuvarghese

Message

Senior software developer specializing in enterprise API reliability and ITIL-aligned application support.

Canada

Message

What I'm looking for

I’m looking for a role where I can own production API reliability and application support—investigating incidents, driving root-cause fixes, and improving CI/CD on AWS/Azure. I want a team that values ITIL processes, Agile delivery, and continuous improvement.

I’m a Senior Software Developer with 10+ years of software development and application support across insurance, banking, and telecom. I focus on incident investigation, root cause analysis, and bug resolution in production environments, keeping enterprise web applications and REST/SOAP APIs highly available.

In my recent role, I provided ongoing support for a microservices-based pension & investment platform built with Java and Spring Boot. I built and maintained RESTful API endpoints (JSON/XML), cut manual handling by 35%, improved response times by 40%, and reduced release cycle time by 40% with Docker and Kubernetes-based CI/CD pipelines.

I also led end-to-end support and development of an Agentless Automation platform at Etisalat Telecommunications, applying ITIL-aligned Change and Incident Management processes and mentoring agile teams. I’m collaborative in Agile/Scrum, comfortable working across technical and non-technical stakeholders, and fluent with JIRA, Confluence, and ServiceNow to track and deliver to SLAs.

Experience

Work history, roles, and key accomplishments

Senior Software Developer

Ellement Consulting Group

May 2023 - Jul 2025 (2 years 2 months)

Provided production support for a Java/Spring Boot microservices pension and investment platform, investigating incidents, identifying root causes, and deploying fixes to maintain stability. Built RESTful API endpoints that reduced manual data handling by 35% and improved response times by 40%, and implemented Docker/Kubernetes CI/CD to reduce release cycle time by 40%.

Java Spring Boot REST APIs Microservices Root Cause Analysis SQL Postman Docker Kubernetes

Software Applications Engineer

Etisalat Telecommunications

Jan 2018 - Nov 2022 (4 years 10 months)

Led end-to-end support and development of an agentless automation platform across CSC and IVR systems, eliminating 60% of manual workflows and reducing operational errors by 45% using ITIL-aligned change and incident management. Integrated multiple data sources (HLR, UDC, CBCM) into web modules and managed incidents within SLA targets with detailed post-incident documentation.

Incident Management Change Management Data Integration Web Applications Jira Confluence Agile Scrum SQL

Senior Software Engineer

Infosys Technologies Ltd

Jun 2013 - Dec 2017 (4 years 6 months)

Developed and supported P&C insurance applications (Auto, Homeowners, Renters) across the full SDLC, including unit, integration, regression, and production smoke testing. Optimized SQL queries by improving indexing and join strategies, reducing execution time by 35%, and built and consumed REST/SOAP services to improve operational efficiency by 20%.

Java SQL Query Optimization SQL Server RESTful Services Postman Service Oriented Architecture Agile Scrum Integration Testing