At Teleperformance, I support day-to-day operational activities and process requirements. I analyze and maintain operational information while coordinating with relevant teams.
I also handle client- and customer-related processes, with a focus on accuracy, service quality, and timelines.
At ParshAtelier, I managed bookkeeping, billing, and purchase invoicing, and prepared sales reports to support management with financial data. I monitored receivables and payables and coordinated with clients and internal teams, improving customer retention by 15%.
As a CMA Article Trainee at Krishna Kumar Chaudhary, I handled GST filings, income tax returns, and statutory accounting work, and assisted with internal audits and compliance reviews. Earlier, at Tech Mahindra, I managed customer queries, escalations, and grievance resolution.
