At Broadridge Trading and Connectivity Solutions, I oversaw end-to-end major incident management across 300+ mission-critical financial applications. I coordinated technical bridge calls and provided real-time updates and post-incident communications to executive management.
I designed operational processes, monitoring tools, and troubleshooting guides to help reduce incident frequency and improve MTTR. I also worked with application and infrastructure teams to identify recurring issues and establish preventive measures.
At DXC Technology, I served as the primary escalation point for Deutsche Bank operational issues. I coordinated DXC and DB resources, led Sev-1 and Major Change incident bridge calls, and published operational dashboards and trend analysis.
Earlier, at Microland India Pvt Ltd, I managed major incidents and problem processes, coordinated technical teams, and drove root cause analysis and permanent fixes. At Unisys, I monitored incident resolution and escalations, created problem investigation tickets for critical incidents, and prepared incident reports.
