Open to opportunities

Alinah Bhatia

@alinahbhatia

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Creative UX and graphic designer focused on customer engagement, sales, and digital marketing.

Kenya

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What I'm looking for

I seek roles blending UX/graphic design and digital marketing where I can improve customer experiences, drive engagement, and contribute to measurable growth.

I am a creative and strategic professional with experience in graphic and UX design, customer support, outbound sales, and digital marketing. I design intuitive front-end interfaces, create cohesive visual branding, and lead social media strategies that increase visibility and engagement while delivering high standards of customer service.

I have a BA in International Relations and multiple digital certificates including Google Analytics and UX fundamentals. I consistently meet sales targets, resolve customer issues across email and phone channels, and apply design tools like Adobe Creative Suite, Figma, Canva, and WordPress to prototype websites and apps that enhance user experience and conversion.

Experience

Work history, roles, and key accomplishments

Current

Email Support Agent

Current

Stetson USA

Sep 2025 - Present (1 month)

Handled customer inquiries and orders via email, maintained premium service standards, and collaborated with sales and operations to resolve issues and ensure customer satisfaction.

Email Support Customer Service CRM Order Management Communication Cross Functional Collaboration

Current

Graphic & UX Designer

Current

Calltronix Kenya Ltd

Jul 2021 - Present (4 years 3 months)

Designed intuitive front-end interfaces and visual branding, improving system usability and aligning company identity; led social media marketing strategies to increase online visibility and engagement.

UX Design Visual Branding Figma Adobe Creative Suite Social Media Strategy Content Creation Prototyping WordPress

Outbound Sales Agent

Freedom Mobile

Jul 2023 - Nov 2023 (4 months)

Consistently exceeded monthly sales targets by converting leads through outbound calls, presenting tailored offers, and handling objections to build customer relationships in a competitive telecom market.

Outbound Sales Lead Conversion Objection Handling Customer Engagement Telecom Sales CRM Cold Calling

Marketing Intern

Uniserv Education

Jul 2019 - Sep 2019 (2 months)

Supported the marketing team by producing social media concepts and engaging prospective students and university recruitment officers to drive outreach efforts.

Social Media Marketing Content Creation Student Recruitment Communication

Education

Degrees, certifications, and relevant coursework

European University of Lefke

Bachelor of Arts, International Relations

2017 - 2021

Completed a Bachelor of Arts in International Relations with a major in Political Science and a thesis on human rights violations against the Dalit people of India.