Open to opportunities

Ali Muhammad User

@alimuhammaduser

Message

I build enterprise Salesforce, Agentforce, and Data Cloud solutions that improve service and delivery.

United States

Message

What I'm looking for

I'm looking to lead and deliver scalable Salesforce, Agentforce, Data Cloud, and Health Cloud solutions that improve customer service, automation, integrations, and measurable business outcomes.

At Configero, I lead a cross-functional team delivering enterprise Salesforce CRM initiatives across Sales, Service, CPQ, Health Cloud, and Agentforce. I modernize legacy automation into Flow Orchestration and build AI-powered support experiences that reduce repetitive service requests and case-handling time.

Previously, at Magna Technology Group, I designed Data Cloud Customer 360 implementations spanning Salesforce, ERP, and external platforms for more than 10,000 customer records. Across consulting and development roles at 360 Degree Cloud and Girikon, I’ve translated stakeholder needs into scalable Salesforce solutions, integrations, dashboards, migrations, and reliable production enhancements.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Developer

Current

Configero

Jan 2023 - Present (3 years 7 months)

Led a cross-functional Salesforce delivery team of 6+ developers and administrators, delivering enterprise CRM initiatives supporting Sales, Service, and CPQ. Designed and implemented Salesforce Agentforce powered customer support experiences, modernized legacy Process Builder automations into Flow Orchestration, and architected integrations between Agentforce, Salesforce Knowledge, Service Cloud,

Salesforce Agentforce Data Cloud Apex LWC Flow REST APIs SOAP APIs CPQ Sales Cloud Service Cloud Experience Cloud Agile CI CD

Senior Salesforce Developer

Magna Technology Group

Sep 2019 - Dec 2022 (3 years 3 months)

Designed Salesforce Data Cloud implementations unifying customer data across Salesforce, ERP, and external platforms into a Customer 360 model. Built identity resolution rules and audience segmentation models, and integrated Salesforce with external systems via REST/SOAP APIs.

Salesforce Data Cloud Identity Resolution Audience Segmentation REST APIs SOAP APIs ERP Integration Data Integration

Salesforce Consultant

360 Degree Cloud

Dec 2017 - Aug 2019 (1 year 8 months)

Partnered with stakeholders across multiple enterprise clients to gather requirements and translate business needs into scalable Salesforce solutions. Led client workshops, demos, and solution presentations, and configured Sales Cloud, Service Cloud, and automation processes including Flows and Process Builder.

Salesforce Sales Cloud Service Cloud Flow Requirements Gathering Stakeholder Management Reports

Salesforce Developer

Girikon

Dec 2016 - Nov 2017 (11 months)

Developed Apex classes, triggers, workflows, and Flows to customize and extend core Salesforce platform functionality. Streamlined key business processes through intelligent workflow design, performed data migration using Data Loader and ETL tools, and provided ongoing production support.