At JDIT Software Solutions, I develop and customize a Salesforce CRM platform using Sales Cloud, Service Cloud, Agentforce, Apex, LWC, and Flow. I configured Omni-Channel case routing and service-level processes with auto-response rules, escalations, entitlements, and milestones.
I also developed a Salesforce CPQ solution for B2B teams to manage products, pricing, quotes, and approvals. I integrated CPQ with external ERP systems using REST APIs and Apex HTTP Callouts, and configured Data Cloud streams and mappings for unified customer profiles.
