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AGGREY ZEPHANIA

@aggreyzephania

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Assistant with hands-on Microsoft Office training, office administration, and customer support experience.

Kenya

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What I'm looking for

I’m looking for an entry-level role where I can support office administration and training, handle data entry and records accurately, and deliver friendly customer service while improving my skills with Microsoft Office.

I’m a motivated, detail-oriented assistant with 11 months of paid experience supporting Microsoft Office training and day-to-day office administration. I guided students through Microsoft Word, Excel, Access, and Publisher, while preparing training materials and office documents.

During practical sessions, I provided technical support, maintained an organized computer laboratory, and helped learners build confidence with real tasks. I also supported record management and office administration to keep operations running smoothly.

My strengths include data entry, database management, and customer service, backed by a Certificate in Microsoft Office Computer Packages and strong communication and teamwork skills. I bring time management and a service mindset to help teams and students succeed.

Experience

Work history, roles, and key accomplishments

Assistant

Metcom Computers

Assisted instructors during Microsoft Office training, guiding students in Word, Excel, Access, and Publisher. Prepared training materials and provided technical support, office administration, record management, and customer service.

Microsoft Word Excel Office Administration Data Entry Database Management Records Management Customer Service Technical Support