Adjanni Freire Saraiva

Managed debt collection for former students, developed collection systems, and worked with team members on multiple projects to exceed financial goals.

Researched accounts, contacted clients, tracked payments, reconciled transactions, and resolved outstanding payments.

Managed ledgers, developed collection systems, and built connections with customers to help them manage debt.

Conducted in-depth reviews of client circumstances, provided financial advice, and offered solutions to help clients manage debt.

Offered clients financial products and services, conducted in-depth reviews of client circumstances, and provided financial advice.

Performed administrative tasks such as scanning, data input, sending letters, and raising invoices. Prepared court reports for the debt collection department.

Greeted customers, processed loans, cashed cheques, exchanged foreign currency, and handled cash and calls.

Oversaw visa requests for foreign workers, provided administrative support for holiday schedules and flight reservations, and supervised drivers.

Bachelor of Arts (Hons) in Human Resource Management from Manchester Metropolitan University, completed in 2017.

Completed the first year of Business Studies at London South Bank University.

Completed ESOL Intermediate Level 3 at South Thames College.