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At Autofleet (Element), I own the end-to-end design and roadmap for the client portal, the company’s flagship fleet-management product. I designed an AI vehicle-ordering bot that improved cart-to-order conversion by 8% and redesigned key fleet experiences that lifted feature adoption by 23%.

I ship quickly in high-ambiguity environments, including a timeline-planning feature delivered in under two days that contributed to two new customer acquisitions. I also introduced an AI-assisted discovery, feedback, and concept-testing process to shorten iteration cycles while maintaining quality.

At Fairmatic, I owned design across driver, claims, growth, and underwriting while supporting expansion into Mexico, New Zealand, and Canada, contributing to $22M in new revenue. During a leadership gap, I served as interim design lead, established the 2025 vision, roadmap, and OKRs, mentored two designers, and hired my manager.

Previously at Whatfix, I led design and roadmap work for two platform teams, helping self-serve improvements reduce support tickets by 95% and a unified interaction model reduce cross-product switching by 88%. I also build practical internal tools with AI-assisted and no-code development to close operational gaps and improve how design teams work.