ABDULLAHI MUHUMED
@abdullahimuhumed
Customer service representative with strong communication and planning skills.
SomaliaWhat I'm looking for
My name is Abdullahi Hussein Muhumed, and I am a dedicated customer service representative with extensive experience in managing customer interactions and building sustainable relationships. I have worked with Kaah International Microfinance Services and Hormuud Telecom, where I honed my skills in handling customer inquiries, resolving complaints, and achieving sales targets. My proficiency in Microsoft Office and QuickBooks has enabled me to efficiently manage records and provide accurate information to clients.
Currently pursuing a Bachelor's Degree in Business Administration from the University of the People, I am committed to continuous learning and professional development. I have also undergone various professional trainings, including security training and child protection, which have equipped me with a diverse skill set. My ability to adapt to changing priorities and work collaboratively aligns with my passion for promoting organizational goals and enhancing customer satisfaction.
Experience
Work history, roles, and key accomplishments
Volunteer
Community Youth Services
Oct 2023 - Nov 2023 (1 month)
Promoted youth services including scholarships and organized sports leagues. Worked to foster peace within communities and engaged in data collection initiatives.
Customer Service Representative
Hormuud Telecom
Sep 2023 - Oct 2023 (1 month)
Handled a high volume of incoming calls, assessed customer needs, and provided appropriate solutions. Maintained records of customer interactions and ensured compliance with communication guidelines. Engaged customers to enhance satisfaction and loyalty.
Customer Service Representative
Kaah International Microfinance Services
Nov 2020 - Sep 2023 (2 years 10 months)
Managed large volumes of incoming calls, generated sales leads, and identified customer needs to ensure satisfaction. Built sustainable relationships with customers through effective communication and provided accurate information. Met sales targets and handled customer complaints efficiently.
Education
Degrees, certifications, and relevant coursework
UPUniversity Of the People
Bachelor's Degree, Business Administration
2019 -
Pursuing a Bachelor's Degree in Business Administration, focusing on various aspects of business management and administration.
MUMount Kenya University
Bachelor's Degree, Business Management
2019 - 2020
Completed a Bachelor's Degree in Business Management with an option, gaining insights into business operations and management strategies.
Day To Day Computer
Certificate, Computer Studies
2018 - 2018
Studied computer applications and basic IT skills, enhancing proficiency in various software and computer operations.
Garissa High School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Achieved the Kenya Certificate of Secondary Education, covering a broad curriculum and preparing for further education.
Liboi Primary School
Kenya Certificate of Primary Education, Primary Education
2005 - 2014
Completed primary education and obtained the Kenya Certificate of Primary Education, laying the foundation for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
SomaliaAuthorized to work in
Job categories
Interested in hiring ABDULLAHI?
You can contact ABDULLAHI and 90k+ other talented remote workers on Himalayas.
Message ABDULLAHIFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
