At Djezzy OTA – DjezzyCloud, I architect and validate enterprise cloud solutions for B2B client workloads, with a focus on performance, security, and scalability. I also troubleshoot cloud operations and migration bottlenecks as an escalation point for complex technical issues.
I lead proof-of-concept deployments and technical demonstrations, translating cloud infrastructure into actionable customer solutions. I coordinate with internal engineering teams to align architecture validation and cloud adoption with customer requirements.
At SupportYourApp, I manage technical escalations for a global SaaS platform using Zendesk. I investigate billing and product-state discrepancies through user journey data and system logs, and translate support symptoms into bug reports and feature requests.
Earlier, at ICOSNET SPA, I supported enterprise services including Private Clouds, DNS, and VoIP, and investigated connectivity issues across dedicated internet and MPLS networks. As an Access & Core Networks Intern at Algérie Télécom & Mobilis, I monitored and troubleshot backbone infrastructure, including DWDM/SDH transmission systems.
