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Abdelrahman Mohammed

@abdelrahmanmohammed2

Power BI analyst at Al Shaali Moto who unified three systems into a CRM model tracking 50K+ leads and 110K+ calls.

At Al Shaali Moto, I built a Power BI CRM analytics model that joins leads and calls from three disconnected systems, resolving each lead once and matching it to its source. The model covers 50K+ leads, 110K+ calls, 70K+ call journeys, and 400+ DAX measures.

I also automated complaint and service-center workflows with Power Automate and set up a Fabric Lakehouse with Dataflow Gen2 to feed the CRM model. I manage customer records and service requests in the CRM.

At DataArcus, I launched eight free public Power BI and Fabric tools, including exam simulators and a KPI card designer that generates DAX. I also built a bilingual portfolio of eight interactive dashboards and an AI tool that writes Power BI reports, including right-to-left Arabic layouts.

Previously, at 3D Diagnostix, I maintained account-health reports for sales and leadership and analyzed pipeline and case volume for 30+ accounts, supporting an approximately 15% revenue uplift. At +MEDRITE Urgent Care, I standardized Excel templates and KPIs, reducing data errors by approximately 25%.

Experience

Work history, roles, and key accomplishments

Current

CRM Executive

Current

Al Shaali Moto

Jan 2026 - Present (9 months)

Built the company's CRM analytics model in Power BI, unifying leads and calls from three disconnected systems, and automated complaint and service-center workflows with Power Automate. Managed customer records and service requests in the CRM.

Power BI DAX Power Query Power Automate Fabric Dataflow Lakehouse SQL Excel CRM KPI Design Funnel Analysis Call Center KPIs

Current

Founder

Current

DataArcus

Sep 2025 - Present (1 year 1 month)

Launched 8 free, public Power BI and Fabric web tools using AI-assisted development, including exam simulators and a KPI card designer. Built a bilingual Power BI portfolio of 8 interactive dashboards and published 9 practical articles on Power BI topics.

Power BI Fabric DAX Power Query AI assisted Development MCP Servers Web Development Content Creation

Account Manager and Data Reporting

3D Diagnostix

Sep 2023 - Oct 2025 (2 years 1 month)

Maintained lead-tracking and account-health reports for sales and leadership, analyzing sales pipeline and case volume for 30+ accounts. Started rebuilding account reports in Power BI in 2025 while preparing for PL-300.

Excel SQL Power BI Data Analysis Account Management Reporting Pipeline Analysis Churn Risk Management

Operations and Reporting Analyst

+MEDRITE Urgent Care

Dec 2021 - Jun 2023 (1 year 6 months)

Standardized Excel templates and KPIs for call logs and patient support, cutting data errors by ~25% and new-hire ramp-up time by ~15%. Tracked call-center performance and coached a 15-agent team, lifting satisfaction by ~20%.

Excel KPI Tracking Call Center Analytics AHT FCR CSAT Coaching Data Standardization

Education

Degrees, certifications, and relevant coursework

Microsoft

Microsoft Certified: Power BI Data Analyst Associate (PL-300), Data Analytics

Microsoft Certified: Power BI Data Analyst Associate (PL-300) certification obtained in October 2025.

Cairo University

Bachelor of Engineering, Electronics and Communications

Bachelor of Engineering in Electronics and Communications, graduated in 2024. Graduation project focused on eKYC identity verification with machine learning.