Open to opportunities

Aare'Yonna Johnson

@aareyonnajohnson

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Software developer improving organizational performance for millions annually.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in software development.

I am a dedicated software developer with a strong background in enhancing organizational performance, particularly in environments serving millions of individuals each year. My experience spans various roles, including call center agent and insurance agent, where I have honed my skills in customer service and effective communication. I thrive in collaborative settings, ensuring high-quality services and adherence to industry standards.

Currently, I am pursuing a Certificate in Front End Software Development through YearUp, where I have developed user-responsive web pages using HTML, CSS, and JavaScript. My commitment to continuous learning and improvement drives me to stay updated with the latest technologies and best practices in the field. I am passionate about leveraging my technical skills to create impactful solutions that enhance user experiences and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Teledirect

Jul 2024 - Present (1 year)

Worked with senior staff to deliver high-caliber information and support for current and potential clients. Managed a high volume of incoming and outgoing calls, providing accurate information for up to 50+ callers daily.

Call Center Operations Customer Support Conflict Resolution Data Entry

Insurance Agent

Cigna Healthspring Medicare Advantage PDP

Sep 2023 - Jun 2024 (9 months)

Contributed to patient-centered clinical care procedures as a Customer Care Agent, delivering evidence-based, compassionate support. Collaborated with specialized practitioners to provide care for patients regarding Prescription Drug Plan, HIPPA Guidelines, and Prior Authorization.

Patient Care

Call Center Agent

United Healthcare

Sep 2022 - Feb 2023 (5 months)

Worked with senior staff to deliver high-caliber information and support, managing incoming and outgoing calls. Provided information regarding billing details, resources, accommodations, and healthcare benefits, ensuring accuracy and confidentiality.

Customer Service Call Center Operations Appointment Setting

Education

Degrees, certifications, and relevant coursework

YearUp

Certificate, Front End Software Development

Completed a comprehensive program in Front End Software Development, gaining proficiency in key programming languages and web development principles. Developed user-responsive web pages using HTML, CSS, and JavaScript.

Georgia Cyber Academy

High School Diploma, General Studies

Obtained a High School Diploma, demonstrating foundational knowledge across various subjects. Developed essential academic skills and prepared for further education or career opportunities.