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MRGoal-oriented team leader with expertise in customer support.
Experience
Senior AR Caller
Worldsource of India
May 2024 - Present (1 year 6 months)
Senior Client Partner
Access Health Care
Oct 2022 - Apr 2024 (1 year 6 months)
AR Callers Team Leader
Blissemeq Solutions
Jan 2019 - Jan 2022 (3 years)
AR Caller
Truercm
Jan 2018 - Dec 2019 (1 year 11 months)
Inpatient Medical Coder
Ajuba Solutions Ltd
Jan 2015 - Dec 2017 (2 years 11 months)
I am an absence management and account management leader driving client retention.
Experience
Account Executive
Alight, LLC
Feb 2021 - Jun 2025 (4 years 4 months)
Claims Operations Team Leader
Reed Group, LLC
Feb 2012 - Nov 2021 (9 years 9 months)
Site Leader
Reed Group, LLC
Jun 2018 - Mar 2020 (1 year 9 months)
RRDedicated claims manager with a passion for team success and efficiency.
Experience
Volunteer
Non-profit Organizations
Claims Manager
Enterprise Rent-A-Car
Jan 2020 - Present (5 years 10 months)
BB
United States99k-120k USD
Results-driven executive with expertise in claims operations and strategy.
Experience
Senior Claims Manager
Liberty Mutual Insurance
Mar 2024 - Present (1 year 8 months)
Medical coder and casemix leader experienced in INA-CBG, ICD coding, and improving hospital reimbursement.
Experience
Head of Casemix Unit
Meilia Hospital
Apr 2025 - Present (7 months)
Head of Casemix Unit
Radjak Hospital
Dec 2023 - Apr 2025 (1 year 4 months)
Casemix Manager
Anna Medika Hospital
Nov 2022 - Nov 2023 (1 year)
Results-driven claims and payment integrity leader focused on operational efficiency and measurable savings.
Experience
Manager, Payment Integrity
Blue Cross of Idaho
Apr 2021 - Present (4 years 7 months)
ROExperienced Senior Claims Technician with a focus on customer service.
Experience
Senior Claims Technician
Sedgwick International
Mar 2022 - Present (3 years 8 months)
Employment Co-ordinator
Leonard Cheshire Disability Charity
Jun 2021 - Jan 2022 (7 months)
Training Advisor / School Transition Officer
Dedicated claims handler with extensive experience in insurance administration.
Experience
Claims Handler
Vulindlela Underwriting Managers
Jul 2017 - Present (8 years 4 months)
LAExperienced Claims Officer specializing in insurance and customer service.
Experience
Claims Officer
GLICO LIFE INSURANCE COMPANY
Jan 2021 - Present (4 years 10 months)
Business Development Officer
GLICO LIFE INSURANCE COMPANY
Jan 2018 - Dec 2020 (2 years 11 months)
Highly experienced professional in claims processing and customer service.
Experience
Senior LTC Claims Representative
Genworth Financial India Pvt Ltd
May 2022 - Present (3 years 6 months)
Payment Processing & Customer Care Associate
CEX Webuy Entertainment Pvt Ltd
Jan 2017 - Present (8 years 10 months)
JUExperienced Medical Billing team leader with a focus on efficiency.
Experience
Team Lead
Flatworld Healthcare Solutions
May 2018 - Present (7 years 6 months)
Process Associate to Medical Coder
Aurelia PVT LTD
Feb 2013 - Present (12 years 9 months)
Monitoring Team Lead
I am a fraud prevention leader with 6 years' experience coaching teams.
Experience
WFFraud & Claims Operational Manager
Wells Fargo
Aug 2020 - Present (5 years 3 months)
WFFinancial Crimes & Operations Analyst
Wells Fargo
Oct 2019 - Aug 2020 (10 months)
WFFinancial Crimes Specialist IV
I am a people manager with 15+ years delivering efficient claims operations and team leadership.
Experience
Claims Operations Manager
Onlia Insurance
Jan 2023 - May 2025 (2 years 4 months)
Accident Benefits Claims Manager
Onlia Insurance
Apr 2022 - Jan 2023 (9 months)
Unit Manager – Accident Benefits
Echelon Insurance
Feb 2021 - Mar 2022 (1 year 1 month)
HKClaims and underwriting expert with 7 years in financial services.
Experience
Senior Claims Assessor
Old Mutual South Africa
Nov 2022 - Nov 2023 (1 year)
Data Integration Administrator
Mr D
Jun 2021 - Jul 2022 (1 year 1 month)
Claims Assessor
Old Mutual South Africa
Apr 2019 - May 2021 (2 years 1 month)
VJExperienced claims and collections specialist with international customer focus.
Experience
Claims Specialist
CoverGenius
Jun 2022 - Present (3 years 5 months)
Portfolio Manager
TECH Tecnology University
May 2020 - May 2022 (2 years)
Insurance Claims Adjuster
Mutua Tinerfeña
Strategic claims manager and compliance specialist transitioning into healthcare operations and policy.
Experience
PRAssociate LTD Claims Manager
Prudential
Feb 2024 - Present (1 year 9 months)
WFSenior Account Resolution Specialist
Wells Fargo
Jan 2015 - Jan 2024 (9 years)
Ambitious professional passionate about risk management and stakeholder relations.
Experience
Claims Management Officer
Momentum Credit Limited
May 2020 - Present (5 years 6 months)
Stakeholder Management Assistant
Cytonn Investments
Oct 2017 - May 2019 (1 year 7 months)
Facilities and Property Management Intern
Cytonn Young Leaders Program (CYLP)
Experienced licensed claims representative with a focus on customer service.
Experience
Medical Claims Resolution Specialist
WIPRO
Jun 2024 - Present (1 year 5 months)
Auto Claims Specialist
State Farm
Dec 2021 - Mar 2024 (2 years 3 months)
Customer Success Representative
Urgently
Jul 2020 - Dec 2021 (1 year 5 months)
I am an experienced insurance claims and processing professional adept at claims handling, audits, and team leadership.
Experience
Check Custodian / Processing Clerk
Globe Life & Accident Insurance Company
Oct 2020 - Present (5 years 1 month)
Life Claims Support Clerk
Globe Life & Accident Insurance Company
May 2017 - Oct 2020 (3 years 5 months)
Experienced claims and credentialing supervisor delivering precise claims resolution and customer advocacy.
Experience
MAArbitrator II / Claims Specialist
Manheim - Cox Automotive
Dec 2024 - Present (11 months)
Claims Specialist
Amazon
Dec 2024 - Dec 2024 (0 months)
Supervisor, Title and Registration
Unit Coordinator
AIG Benefit Solutions
Sep 2005 - Feb 2012 (6 years 5 months)
Claims Oversight & Training Program Manager
Liberty Mutual Insurance
Jul 2021 - Present (4 years 4 months)
Claims Resolution Specialist III
Liberty Mutual Insurance
May 2019 - Present (6 years 6 months)
Claims Examiner Supervisor
Pilot Catastrophe Services
Aug 2016 - Present (9 years 3 months)
Learning & Development Specialist
State Farm Insurance
Apr 2013 - Present (12 years 7 months)
BKHospital Claim Verifier
BPJS Kesehatan
Jul 2016 - Nov 2020 (4 years 4 months)
Futureworks PCC
Nov 2020 - Jun 2021 (7 months)
Floating Support Worker/Scheme Support Worker
POBL
Jul 2020 - Nov 2020 (4 months)
Quality Administrator
Quality Administrator International Ltd
Oct 2019 - Apr 2020 (6 months)
Senior Back Office Executive
Transerect
Dec 2012 - Present (12 years 11 months)
Senior Customer Support Associate
Firstsource Solutions Ltd
Nov 2011 - Present (14 years)
Back Office Executive
Transerect
Oct 2007 - Present (18 years 1 month)
Mediscribe India PVT LTD
Apr 2010 - Present (15 years 7 months)
Wells Fargo
Mar 2019 - Oct 2019 (7 months)
WFFinancial Crimes Specialist II
Wells Fargo
Jun 2018 - Mar 2019 (9 months)
COAccount Specialist III
Conduent
Feb 2017 - Jun 2018 (1 year 4 months)
Senior Claims Adjuster
Cumis Insurance
Jan 2016 - Feb 2021 (5 years 1 month)
AB Claims Adjuster – Special Lines
The Dominion of Canada
Nov 2011 - Jan 2016 (4 years 2 months)
Underwriting Consultant
Old Mutual South Africa
Feb 2018 - Mar 2019 (1 year 1 month)
Trainee Underwriter
Old Mutual South Africa
Feb 2017 - Jan 2018 (11 months)
Jan 2017 - Jan 2020 (3 years)
ATTechnical Support & Incident Manager
Atos
Jan 2012 - Jan 2017 (5 years)
Collections & Billing Agent
Verizon Business
Jan 2006 - Jan 2012 (6 years)
Aug 2017 - Oct 2017 (2 months)
Audit Intern
JN Thindi & Co.
Sep 2016 - Dec 2016 (3 months)
Data Management Intern
The National Treasury of Kenya
Jan 2015 - May 2015 (4 months)
Life Claims Examiner
Globe Life & Accident Insurance Company
Dec 2015 - May 2017 (1 year 5 months)
Dental/Medical Claims Processor
HP Enterprise Services
Mar 2011 - Dec 2015 (4 years 9 months)
Customer Service Representative
HP Enterprise Services
Dec 2008 - Mar 2011 (2 years 3 months)
Vroom Automotive, LLC
Nov 2020 - May 2024 (3 years 6 months)
Claims Processor
Association Healthcare Mgt.
Jan 2018 - Dec 2020 (2 years 11 months)
Credentialing Lead / Trainer
Universal Surgical Partners
Jan 2017 - Dec 2018 (1 year 11 months)
