Company Overview
[$COMPANY_OVERVIEW]
Role Overview
As Youth Services Manager at [$COMPANY_NAME], you will own the strategic design, delivery, and continuous improvement of all youth-centric programs and wrap-around services. You will architect evidence-based interventions that improve academic, social-emotional, and career-readiness outcomes for young people aged 11–24, while ensuring compliance with local, state, and federal funding streams such as WIOA, HUD, and AmeriCorps. Reporting to the Director of Community Impact, you will manage a multidisciplinary team of program coordinators, case managers, and volunteers, and you will leverage data-visualization tools (Tableau, Power BI) and case-management platforms (ETO, Apricot, Salesforce Nonprofit Cloud) to track participant-level KPIs, funder milestones, and budget burn rates in real time.
Responsibilities
- Develop and execute an annual strategic plan that aligns youth programming with organizational OKRs, funder requirements, and community needs-assessment data.
- Oversee end-to-end program lifecycle: grant scoping, logic-model creation, SOW drafting, procurement, implementation, evaluation, and renewal.
- Lead, mentor, and performance-manage a team of 8–12 staff; institute agile stand-ups, quarterly OKR reviews, and professional-development pathways aligned with the Council for Nonprofit Professional Standards.
- Build and maintain MOUs with school districts, workforce boards, public libraries, and mental-health clinics to create a seamless referral pipeline.
- Monitor fidelity to evidence-based curricula (e.g., Trauma-Informed Care, Positive Youth Development, Restorative Practices) and coordinate third-party evaluations (RCT or quasi-experimental designs).
- Own grant compliance: prepare 2 CFR 200 financial reports, track match requirements, and schedule corrective-action plans within 48 hours of audit findings.
- Champion diversity, equity, and inclusion by embedding culturally responsive pedagogy and LGBTQ+ affirming policies across all service touchpoints.
Required Qualifications
- Bachelor’s degree in Social Work, Education, Public Administration, or related field; Master’s preferred.
- 5+ years of progressive responsibility in youth program management, including at least 2 years in a supervisory capacity.
- Proven experience managing federally funded grants (WIOA, OJJDP, SAMHSA, or similar) with annual budgets exceeding $750k.
- Demonstrated ability to design logic models, theories of change, and data-collection instruments that satisfy both GPRA and funder-specific metrics.
- Strong proficiency with CRM databases (Salesforce, Apricot, ETO) and intermediate Excel skills (pivot tables, VLOOKUP, Power Query).
- Current driver’s license and ability to travel locally 25–40% to community sites.
Preferred Qualifications
- Licensed Master Social Worker (LMSW) or Licensed Professional Counselor (LPC) credential.
- Certified Youth Program Administrator (CYPA) or Child & Youth Care Professional (CYC-P).
- Experience with rapid-cycle continuous-improvement methodologies (PDSA, Lean Six Sigma).
- Bilingual fluency in Spanish or ASL to reduce language barriers for participants and guardians.
- Knowledge of juvenile-justice diversion programming and restorative-justice facilitation.
Technical Skills and Relevant Technologies
- Case-management systems: Apricot, ETO, Penelope, or Salesforce Nonprofit Cloud.
- Data visualization: Tableau, Power BI, Google Data Studio.
- Survey platforms: Qualtrics, Alchemer, REDCap.
- Project-management tools: Asana, Monday.com, MS Project, Smartsheet.
- Grant compliance: 2 CFR 200, Uniform Guidance, cost-principles documentation.
Soft Skills and Cultural Fit
- Transformational leadership style that cultivates psychological safety and high psychological capital among frontline staff.
- Exceptional stakeholder-communication skills—adept at translating evaluation findings into executive-level dashboards and board-ready slide decks.
- Comfort navigating ambiguity and shifting political landscapes while maintaining participant-centric focus.
- Authentic commitment to anti-racism, gender-expansive inclusion, and youth voice in program co-design.
Benefits and Perks
Salary Range: [$SALARY_RANGE] annually, commensurate with experience and aligned with MIT Living Wage benchmarks for [$COMPANY_LOCATION].
- 100% employer-paid medical, dental, and vision for employee; 75% for dependents.
- 403(b) retirement plan with 6% employer match, immediate vesting.
- 25 PTO days + 12 paid holidays + 1 floating social-justice day.
- $2,000 annual professional-development stipend and paid conference days.
- Flexible spending accounts (health, dependent care) and student-loan-reimbursement program ($150/mo).
- Hybrid work model: core collaboration days Tuesday–Thursday; Monday/Friday remote flexibility.
Equal Opportunity Statement
[$COMPANY_NAME] is an equal-opportunity employer committed to building a team that represents a variety of backgrounds, perspectives, and skills. We enthusiastically welcome applications from women, people of color, LGBTQ+ individuals, caregivers returning to the workforce, veterans, and persons with disabilities. Reasonable accommodations will be provided throughout the interview and employment process.
Location
This is a hybrid position based in [$COMPANY_LOCATION]; candidates must reside within daily commuting distance and be available for in-person programming two to three days per week.
