4 Toll Collector Job Description Templates and Examples

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a diligent and detail-oriented Toll Collector to join our team. In this fully remote position, you will play a crucial role in managing transactions and ensuring a seamless experience for our customers. Your responsibilities will include monitoring toll transactions, maintaining accurate records, and providing exceptional customer service.

Responsibilities

• Manage and process toll transactions efficiently while adhering to established protocols
• Maintain accurate logs of toll collections and ensure discrepancies are promptly addressed
• Respond to customer inquiries and resolve issues related to toll payments and account management
• Collaborate with the operations team to improve toll collection processes and customer experience
• Analyze transaction data to identify trends and suggest operational improvements

Required and Preferred Qualifications

Required:

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a financial or transactional environment
• Strong attention to detail and accuracy in record-keeping
• Ability to work independently and manage time effectively

Preferred:

• Experience with electronic toll collection systems or similar payment processing technologies
• Familiarity with financial reporting and reconciliation processes

Technical Skills and Relevant Technologies

• Proficiency in MS Office Suite (Excel, Word, Outlook) and data entry systems
• Experience with customer relationship management (CRM) tools
• Basic understanding of financial transactions and accounting principles

Soft Skills and Cultural Fit

• Excellent verbal and written communication skills
• Strong problem-solving abilities and analytical mindset
• Commitment to providing exceptional customer service
• Ability to thrive in a remote work environment with minimal supervision

Benefits and Perks

Salary: [$SALARY_RANGE]

Full time offers may include:

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and holiday schedule
• Professional development opportunities

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Location

This is a fully remote position.

We encourage applicants who may not meet all the qualifications to apply, as we value diverse experiences and perspectives.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a Senior Toll Collector to oversee the daily operations of our toll collection processes. This pivotal role involves managing the toll collection staff, ensuring compliance with operational standards, and leveraging technology to enhance efficiency and customer service.

Responsibilities

• Supervise and train toll collection staff, fostering a culture of continuous improvement and high performance.
• Implement and monitor operational policies and procedures to ensure compliance with state and federal regulations.
• Analyze toll collection data and generate reports to identify trends and areas for improvement.
• Collaborate with IT teams to enhance toll collection systems and implement new technologies for improved service delivery.
• Address and resolve customer inquiries and complaints in a timely and professional manner.
• Ensure cash handling procedures are followed and maintain accurate financial records.

Required and Preferred Qualifications

Required:

• 5+ years of experience in toll collection or a related operational environment, with a proven track record of leadership.
• Strong understanding of toll collection systems and cash handling processes.
• Exceptional communication and interpersonal skills.

Preferred:

• Experience with automated tolling systems and data analytics tools.
• Proven ability to manage and motivate a diverse team.
• Familiarity with regulatory compliance in toll operations.

Technical Skills and Relevant Technologies

• Proficient in data analysis tools and software for reporting purposes.
• Experience with toll collection technologies, such as RFID and electronic payment systems.
• Knowledge of Microsoft Office Suite, particularly Excel for data management.

Soft Skills and Cultural Fit

• Strong leadership and team-building skills, with the ability to inspire and motivate staff.
• Detail-oriented with a focus on accuracy and compliance.
• Adaptable and able to thrive in a dynamic, fast-paced environment.

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Health, dental, and vision insurance
• Retirement savings plans
• Paid time off and holiday pay
• Professional development opportunities

Location

This role requires a hybrid work arrangement, with successful candidates expected to work from the office at least 3 days a week.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a motivated and detail-oriented Toll Supervisor to oversee operations at our toll facilities. In this role, you will ensure the efficient and effective management of toll collection processes, while providing exceptional customer service and maintaining the highest standards of safety and compliance.

Responsibilities

• Supervise daily toll operations, ensuring adherence to policies and procedures.
• Lead and mentor a team of toll collectors, providing training and performance evaluations to foster a high-performing work environment.
• Monitor toll collection systems and resolve any technical issues that arise promptly.
• Conduct regular audits of toll transactions and collections to ensure accuracy and efficiency.
• Address customer inquiries and complaints, ensuring a positive experience for all users of the toll facilities.
• Collaborate with management to develop and implement improvements to toll operations and processes.
• Enforce safety protocols and ensure compliance with all regulations governing toll operations.

Required and Preferred Qualifications

Required:

• Minimum of 3 years of experience in toll operations or a similar supervisory role.
• Proven leadership skills and the ability to motivate a diverse team.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and interpersonal skills.

Preferred:

• Experience with toll collection technologies and systems.
• Knowledge of relevant safety regulations and compliance standards.
• Familiarity with customer service best practices in a tolling environment.

Technical Skills and Relevant Technologies

• Proficient in using toll management software and reporting tools.
• Ability to analyze operational data and generate reports for management review.
• Familiarity with electronic toll collection systems and cash management processes.

Soft Skills and Cultural Fit

• Strong leadership qualities, with a focus on team development and performance improvement.
• Exceptional customer service orientation and ability to resolve conflicts effectively.
• Adaptability and resilience in a fast-paced work environment.
• Commitment to fostering a collaborative and inclusive workplace culture.

Benefits and Perks

Annual salary range: [$SALARY_RANGE].

Additional benefits may include:

• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Opportunities for professional development and training.

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Location

This role requires successful candidates to be based in-person at [$COMPANY_LOCATION].

We encourage applicants from diverse backgrounds and experiences to apply, even if they do not meet all of the qualifications listed.

Company Overview

[$COMPANY_OVERVIEW]

Role Overview

We are seeking a strategic and results-oriented Toll Operations Manager to oversee and enhance the operational efficiency of our tolling systems. In this fully remote role, you will be responsible for managing toll operations, ensuring compliance with regulatory standards, and optimizing the technological infrastructure that supports our toll collection processes.

Responsibilities

• Lead and manage day-to-day toll operations, ensuring seamless functionality across all systems and processes
• Develop and implement operational strategies to improve toll collection efficiency and customer experience
• Oversee maintenance and upgrades of tolling technology, including electronic toll collection systems and related software
• Ensure compliance with federal, state, and local regulations related to toll operations
• Conduct regular audits and performance reviews to identify areas for improvement and implement best practices
• Collaborate with cross-functional teams including IT, finance, and customer service to align operational goals
• Prepare and present reports on operational performance, trends, and recommendations to senior management

Required and Preferred Qualifications

Required:

• 5+ years of experience in toll operations management or a related field
• Strong understanding of tolling technologies and operational best practices
• Proven track record of managing cross-functional teams and projects
• Excellent analytical skills with the ability to translate data into actionable insights
• Strong communication and interpersonal skills

Preferred:

• Experience with electronic tolling systems and smart payment technologies
• Knowledge of relevant regulatory requirements and industry standards
• Project management certification or equivalent experience

Technical Skills and Relevant Technologies

• Proficient in tolling software and electronic payment systems
• Familiarity with data analytics tools for operational reporting
• Experience with database management systems and data visualization tools

Soft Skills and Cultural Fit

• Strong leadership and team-building skills
• Ability to thrive in a fast-paced and dynamic environment
• Proactive problem-solving mindset with a focus on continuous improvement
• Commitment to fostering an inclusive and collaborative workplace culture

Benefits and Perks

Annual salary range: [$SALARY_RANGE]

Additional benefits may include:

• Health, dental, and vision insurance
• Flexible work hours and remote work options
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities

Equal Opportunity Statement

[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Location

This is a fully remote position.