Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are seeking a detail-oriented and results-driven Assistant Telemarketing Manager to join the dynamic team at [$COMPANY_NAME]. In this pivotal role, you will support the Telemarketing Manager in strategizing, executing, and optimizing telemarketing campaigns that drive lead generation and customer engagement. Your expertise in telemarketing processes and team coordination will be essential in enhancing our outreach efforts.
Responsibilities
- Assist in the development and execution of telemarketing strategies to achieve lead generation and sales targets.
- Coordinate day-to-day activities of the telemarketing team, ensuring efficient workflow and adherence to performance metrics.
- Monitor and analyze telemarketing campaign performance, providing actionable insights for continuous improvement.
- Support training and onboarding for new telemarketing team members, fostering a culture of excellence and accountability.
- Collaborate with marketing and sales teams to ensure alignment on messaging and campaign objectives.
- Handle escalated customer inquiries and provide resolution strategies to enhance customer satisfaction.
Required and Preferred Qualifications
Required:
- 2+ years of experience in telemarketing or sales support roles.
- Proven track record of achieving sales targets or KPIs in a telemarketing environment.
- Strong analytical skills with the ability to interpret data and generate insights.
- Excellent verbal and written communication skills.
Preferred:
- Experience in managing a team or leading projects within a telemarketing context.
- Familiarity with CRM software and telemarketing tools.
- Knowledge of compliance regulations and best practices in telemarketing.
Technical Skills and Relevant Technologies
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) for tracking and managing leads.
- Familiarity with telemarketing software and dialer systems.
- Basic understanding of digital marketing principles and integration with telemarketing campaigns.
Soft Skills and Cultural Fit
- Strong leadership and team management abilities.
- Exceptional organizational skills and attention to detail.
- Ability to thrive in a fast-paced, remote work environment.
- Proactive attitude towards problem-solving and process improvement.
- Commitment to fostering an inclusive and collaborative team culture.
Benefits and Perks
We offer a competitive salary inclusive of performance bonuses, along with comprehensive benefits including:
- Health, dental, and vision insurance plans.
- Flexible work hours and a supportive remote work environment.
- Professional development opportunities and training programs.
- Generous vacation and paid time off policies.
Equal Opportunity Statement
[$COMPANY_NAME] is committed to promoting diversity and is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and walks of life, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by applicable law.
Location
This is a fully remote position.