Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a highly skilled Payment Operations Manager to oversee and optimize our payment processing operations. In this role, you will be responsible for ensuring the efficiency and reliability of our payment systems, managing vendor relationships, and implementing best practices to facilitate seamless transaction experiences for our customers.
Responsibilities
- Lead the payment operations team in managing daily payment processing activities to ensure timely and accurate transaction settlements.
- Develop and implement operational policies and procedures to enhance efficiency and mitigate risks within payment processing workflows.
- Collaborate with cross-functional teams including finance, engineering, and customer support to resolve payment-related issues and improve customer experience.
- Conduct regular audits of payment processes to identify areas for improvement and ensure compliance with industry regulations and standards.
- Analyze payment data and metrics to provide actionable insights and drive strategic decision-making.
- Manage relationships with payment processors and financial institutions to negotiate terms and optimize service delivery.
Required and Preferred Qualifications
Required:
- 5+ years of experience in payment operations, financial services, or related fields.
- Strong understanding of payment processing systems, regulations, and best practices.
- Proven ability to lead teams and drive operational excellence in a fast-paced environment.
- Excellent analytical skills with the ability to interpret complex data and develop actionable strategies.
Preferred:
- Experience with payment gateway integrations and e-commerce platforms.
- Familiarity with fraud prevention measures and risk management strategies within payment processing.
- Relevant certifications in payment operations or financial management.
Technical Skills and Relevant Technologies
- Proficiency in payment processing platforms such as Stripe, PayPal, or Adyen.
- Experience with data analytics tools and methodologies to assess payment performance.
- Knowledge of regulatory compliance standards related to payment processing (PCI DSS, GDPR).
Soft Skills and Cultural Fit
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Strong problem-solving mindset and attention to detail.
- Ability to thrive in a remote work environment, demonstrating self-motivation and accountability.
- A proactive approach to identifying challenges and delivering innovative solutions.
Benefits and Perks
Salary: [$SALARY_RANGE]
Full-time offers include:
- Comprehensive health benefits package including medical, dental, and vision coverage.
- Flexible work hours and unlimited paid time off.
- Retirement savings plan with company matching.
- Professional development opportunities and learning stipends.
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.
Location
This is a fully remote position.