Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a detail-oriented Junior Patient Access Representative to join our team at [$COMPANY_NAME]. In this role, you will serve as the first point of contact for patients, ensuring a positive experience while facilitating access to healthcare services. You will assist with patient registration, insurance verification, and scheduling appointments, contributing to the efficient operation of our healthcare facilities.
Responsibilities
- Perform patient registration processes accurately, collecting necessary demographic and insurance information
- Verify insurance coverage and obtain pre-authorizations as required for services
- Schedule patient appointments and manage appointment cancellations and rescheduling
- Assist patients with inquiries regarding their appointments, insurance, and billing
- Maintain accurate and up-to-date patient records in the electronic health record (EHR) system
- Collaborate with clinical staff to ensure a seamless patient experience
- Adhere to HIPAA regulations and maintain patient confidentiality at all times
Required Qualifications
- High school diploma or equivalent
- 1+ years of experience in a healthcare or customer service role
- Familiarity with medical terminology and understanding of insurance processes
- Strong communication skills, both verbal and written
- Proficient in using computer systems and EHR software
- Ability to work effectively in a fast-paced environment while managing multiple tasks
Preferred Qualifications
- Experience in patient access or front desk operations in a healthcare setting
- Certification as a Patient Access Specialist (CPAS) or similar credential
- Knowledge of healthcare regulations and compliance standards
Soft Skills and Cultural Fit
- Strong interpersonal skills with a genuine desire to assist patients
- Ability to work collaboratively within a team-oriented environment
- Attention to detail and a commitment to delivering high-quality service
- Adaptability and a positive attitude in the face of challenges
Benefits and Perks
We offer a competitive salary and a comprehensive benefits package, which includes:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development opportunities
- Employee wellness programs
Location
This role requires successful candidates to be based in-person at our facility located in [$COMPANY_LOCATION].