Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are seeking a dedicated and detail-oriented Assistant Front Office Manager to join our dynamic team. In this pivotal role, you'll be responsible for overseeing daily front office operations, ensuring a seamless guest experience, and supporting the Front Office Manager in implementing effective strategies for enhancing service quality and operational efficiency.
Responsibilities
- Assist in managing the front office team to ensure efficient operations, including guest check-in/check-out processes and concierge services
- Monitor and evaluate staff performance, providing ongoing coaching and training to uphold service standards
- Resolve guest complaints and concerns proactively, ensuring guest satisfaction and loyalty
- Collaborate with other departments to enhance the guest experience and streamline operations
- Assist in the development and implementation of operational policies, procedures, and training programs
- Prepare reports on front office performance metrics and present findings to management
Required Qualifications
- 2+ years of experience in front office operations within the hospitality industry
- Strong understanding of hotel management software and front office procedures
- Proven ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Bachelor's degree in Hospitality Management or related field
- Experience with revenue management strategies and upselling techniques
- Familiarity with POS systems and other hospitality technology tools
Technical Skills and Relevant Technologies
- Proficient in hotel management software (e.g., Opera, Fidelio)
- Strong computer skills, including Microsoft Office Suite
- Ability to analyze data and generate performance reports
Soft Skills and Cultural Fit
- Exceptional interpersonal and communication skills
- Strong leadership qualities with a focus on team collaboration
- Ability to adapt to changing circumstances and maintain composure under pressure
- A customer-centric mindset with a passion for delivering outstanding service
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Full-time offers include:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Generous paid time off and holiday policy
- Opportunities for professional development and training
- Employee discounts on hotel stays and services
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.
Location
This is a fully remote position.
We encourage applicants from all backgrounds and experiences to apply, even if you do not meet every qualification. Your unique perspective could be exactly what we need.