Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a motivated Junior Collector to join our dynamic team at [$COMPANY_NAME]. In this role, you will play a crucial part in managing and resolving customer accounts, ensuring timely payments, and maintaining positive relationships with our clients.
Responsibilities
- Assist in the collection of outstanding debts through effective communication via phone and email
- Maintain accurate records of customer interactions and account statuses in our CRM system
- Collaborate with senior collectors to develop strategies for improving collection rates
- Respond to customer inquiries regarding billing and payment issues
- Identify and escalate complex account issues to appropriate team members
- Support the overall goals of the finance team and contribute to process improvement initiatives
Required and Preferred Qualifications
Required:
- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to handle sensitive information with confidentiality
- Basic understanding of accounting principles
- Proficient in Microsoft Office Suite, particularly Excel
Preferred:
- Experience in customer service or collections, preferably in a remote setting
- Familiarity with CRM software and payment processing systems
- Strong analytical skills and attention to detail
Technical Skills and Relevant Technologies
- Basic knowledge of accounting software and tools
- Proficient in Microsoft Office, especially Excel for data tracking
- Familiarity with CRM systems to manage customer interactions
Soft Skills and Cultural Fit
- Strong problem-solving abilities and a proactive approach to tasks
- Ability to work independently in a fully remote environment
- Excellent time management and organizational skills
- Adaptability to changing situations and willingness to learn
- Team-oriented mindset with a focus on collaboration
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Additional benefits may include:
- Remote work flexibility
- Health and wellness programs
- Professional development opportunities
- Paid time off and holidays
- Retirement savings plans
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law.
Location
This is a fully remote position.