Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a detail-oriented Junior Booking Agent to join our dynamic team at [$COMPANY_NAME]. In this role, you will be responsible for assisting clients with their travel arrangements and ensuring a seamless booking experience. You will work closely with senior agents to learn the intricacies of our booking systems and provide exceptional customer service.
Responsibilities
- Assist clients with travel inquiries and bookings, providing accurate information on destinations, itineraries, and pricing
- Support senior agents in managing client accounts and maintaining accurate booking records
- Communicate effectively with customers via phone, email, and chat to resolve inquiries and provide updates
- Learn and utilize booking software and tools to process reservations efficiently
- Collaborate with team members to identify and implement improvements in the booking process
Required and Preferred Qualifications
Required:
- 1+ years of experience in customer service or a related field
- Strong attention to detail and organizational skills
- Basic understanding of travel-related services and products
Preferred:
- Experience in the travel industry or with booking systems
- Proficiency in a second language
Technical Skills and Relevant Technologies
- Familiarity with booking software and customer relationship management (CRM) tools
- Basic knowledge of Microsoft Office Suite, particularly Excel and Outlook
- Ability to quickly learn new software applications
Soft Skills and Cultural Fit
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to work well in a team environment
- Proactive problem-solving abilities and a customer-first mindset
- Adaptability to changing priorities and fast-paced work environments
Benefits and Perks
We offer a competitive salary along with a range of benefits including:
- Health, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) plan with company match
- Opportunities for professional development and training
Location
This is a hybrid position, requiring successful candidates to work from the office at least 3 days a week at [$COMPANY_LOCATION].