Company Overview
[$COMPANY_OVERVIEW]
Role Overview
[$COMPANY_NAME] is hiring a Background Investigation Manager to lead end-to-end background screening and investigative operations that support hiring, access control, vendor vetting, and regulatory compliance. You will own strategy and execution for complex investigations, vendor relationships, case management workflows, data privacy, and quality assurance. This is a people-and-technology leadership role: you will manage a team of investigators and analysts, design adjudication frameworks, optimize background-check pipelines, and partner with Legal, Security, HR, and Engineering to scale a high-integrity screening program.
Responsibilities
- Lead and grow a cross-functional investigations team (investigators, adjudicators, analysts), including hiring, coaching, performance management, and career development.
- Design, implement, and continuously improve end-to-end background investigation workflows, including identity verification, criminal/civil record checks, employment and education verification, motor vehicle records (MVR), and international research.
- Define adjudication policies and decisioning matrices for risk-based hiring and access determinations; maintain audit-ready adjudication records and Architecture Decision Records (ADRs) for major policy changes.
- Operationalize vendor management: select, contract, and evaluate background screening vendors and data providers; build SLAs, KPIs, and a vendor-scorecard program; conduct periodic vendor audits.
- Own integration roadmap with internal systems (HRIS, ATS, IAM) and external screening APIs; prioritize and scope engineering work for automation, webhook flows, and error-handling strategies.
- Ensure compliance with FCRA, GDPR, CCPA, local employment laws, export controls, and industry-specific regulations; collaborate with Legal and Privacy to implement controls and data retention policies.
- Implement and maintain technical controls for data security and privacy: role-based access, encryption in transit and at rest, logging, and secure onboarding/offboarding for investigative tools.
- Drive metrics and reporting: time-to-clear, time-to-verify, dispute rate, false positives/negatives, SLA attainment, cost-per-case; present trends and risk analysis to senior leadership.
- Lead incident response for screening-related issues (data breaches, contested results) in coordination with Security and Legal; develop remediation and communication playbooks.
- Champion process automation using rules engines, RPA, and decisioning platforms to reduce manual touchpoints while preserving quality and compliance.
Required Qualifications
- 7+ years of progressive experience in background investigations, security screening, or regulatory compliance with at least 3 years in a managerial or supervisory role.
- Proven experience operating or managing screening programs at scale for enterprise organizations, including international screening complexities.
- Deep knowledge of FCRA, data protection laws (GDPR, CCPA), and relevant local employment regulations; demonstrated ability to operationalize legal requirements into procedures and systems.
- Hands-on experience with investigation and screening platforms and data providers (examples: LexisNexis/Accurint, Sterling, First Advantage, HireRight, SecurTest, ClearStar, or equivalent) and with integrating via APIs/webhooks.
- Technical fluency with case management systems, ATS/HRIS integrations, and data workflows; familiarity with SQL, JSON APIs, and basic scripting for operational automation.
- Strong analytical skills with experience defining KPIs and producing operational dashboards using BI tools (Looker, Tableau, Power BI) or data pipelines.
- Bachelor's degree or equivalent experience in Criminal Justice, Information Security, Business Administration, or related field.
Preferred Qualifications
- Certifications such as Certified Professional Investigator (CPI), Certified Protection Professional (CPP), or NAPBS accreditation.
- Experience with identity verification technologies (KYC/AML), biometrics, digital identity providers, or device-based signals.
- Familiarity with international data transfer mechanisms (SCCs), PBAs, or Binding Corporate Rules for multinational screening programs.
- Experience implementing SOC2/ISO27001 controls for third-party screening vendors and conducting vendor security assessments.
- Prior experience building or scaling screening programs in high-growth technology companies or regulated industries (finance, healthcare, government).
Technical Skills and Relevant Technologies
- Background screening platforms: HireRight, Sterling, First Advantage, ClearStar, or equivalent;
- Data providers and OSINT tools: LexisNexis/Accurint, Pipl, public records databases, court record systems;
- Integration and automation: RESTful APIs, webhook design, JSON, SQL, basic Python/Node.js/Groovy scripting, RPA platforms;
- Case and workflow management: Jira Service Management, ServiceNow, proprietary case management systems;
- Analytics and reporting: Looker, Tableau, Power BI, Redshift/BigQuery/Snowflake;
- Security and compliance tooling: Privileged Access Management, SIEM basics, encryption technologies, DLP;
- Identity verification and fraud detection: KYC providers, ID document verification, device/IP intelligence.
Soft Skills and Cultural Fit
- Demonstrated leadership in ambiguous, high-compliance environments; comfortable making tradeoffs between speed, accuracy, and legal risk.
- Excellent written and verbal communication skills for clear policy documentation, executive briefings, and cross-functional influence.
- Track record of mentoring investigators and analysts, conducting rigorous performance reviews, and establishing clear career pathways.
- Data-driven decision maker: uses metrics and root-cause analysis to drive continuous improvement.
- Operationally detail-oriented with a bias for automation and scalability; adept at process mapping and change management.
- High ethical standards, discretion handling sensitive personal data, and commitment to equitable treatment in adjudication processes.
Benefits and Perks
Salary range: [$SALARY_RANGE]
Comprehensive benefits package includes medical, dental, and vision coverage; 401(k) or equivalent retirement plan with company match; generous paid time off and parental leave; professional development stipend; mental health resources; flexible work arrangements; and equity or long-term incentive eligibility for eligible roles.
Equal Opportunity Statement
[$COMPANY_NAME] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic.
Location
This is a hybrid position based in [$COMPANY_LOCATION]. A successful candidate will be expected to work on-site at least three days per week to collaborate with HR, Security, and Engineering partners; occasional travel may be required for vendor audits and regulatory engagements.
How to Apply
Please submit your resume and a brief cover letter outlining your leadership experience in background investigations and any relevant certifications via our applicant portal. Only candidates selected for interview will be contacted.