5 Advertising Manager Interview Questions and Answers

Introduction

This question is crucial for understanding your ability to drive large-scale projects, manage teams, and deliver results in the advertising domain.

How to answer

• Use the STAR method to structure your response clearly
• Begin with the campaign's objectives and target audience
• Explain your role in the campaign development and execution phases
• Discuss the strategies and channels utilized to reach the audience
• Highlight measurable outcomes such as ROI, engagement metrics, or brand awareness improvements

What not to say

• Focusing solely on creative aspects without mentioning project management
• Neglecting to quantify results or provide specific metrics
• Taking sole credit without acknowledging team contributions
• Failing to mention challenges faced and how you overcame them

Example answer

“At Wieden+Kennedy, I led a cross-functional team on a campaign for Nike that aimed to boost engagement among younger audiences. We developed a multi-channel strategy that included social media, influencer partnerships, and experiential marketing. The campaign resulted in a 50% increase in brand engagement and a 30% lift in sales, demonstrating the power of integrated marketing strategies.”

Introduction

This question assesses your analytical skills and understanding of key performance indicators in advertising, which are vital for the VP role.

How to answer

• Identify key metrics relevant to different campaign types (e.g., CTR, conversion rates, brand lift)
• Explain how you set benchmarks and goals before the campaign launch
• Discuss tools and methodologies you use for tracking and analyzing performance
• Share an example of how data informed decisions during a campaign
• Emphasize the importance of post-campaign analysis for future improvements

What not to say

• Focusing only on vanity metrics without discussing actionable insights
• Not mentioning how you adapt strategies based on performance data
• Neglecting the importance of aligning metrics with business goals
• Failing to discuss collaboration with analytics teams

Example answer

“For a campaign at Omnicom, I prioritized metrics like ROI, customer acquisition cost, and engagement rates. Before launching, we set clear goals and benchmarks. Using tools like Google Analytics and social media insights, we tracked performance in real-time, allowing us to pivot our strategy. The campaign led to a 200% increase in ROI compared to previous efforts, showcasing the importance of data-driven decision-making.”

Introduction

Senior Advertising Managers must be able to allocate limited budgets across channels to balance brand building and performance outcomes. This question assesses strategic channel selection, trade-off thinking, knowledge of local media landscape (Singapore / SEA), and ability to justify ROI-focused decisions.

How to answer

• Start with clear business goals (e.g., target awareness lift, CPA/ROAS targets, target audiences by segment).
• Describe how you evaluated channel reach, targeting precision, cost-efficiency, and measurability (use local examples like Mediacorp for TV/broadcast reach, Facebook/Google for targeting, programmatic/DOOH for urban reach).
• Explain your proposed channel mix and allocation percentages with reasons (e.g., 40% performance search/social, 35% programmatic DOOH/connected TV, 25% influencer/content partnerships).
• Discuss how you will measure success across channels (incrementality tests, brand lift studies, attribution windows) and what KPIs you’d use for each channel.
• Mention how you would iterate (A/B tests, reallocate budget mid-quarter based on performance, use experiments in Google Ads or Facebook lift tests).
• Include risks and mitigation (e.g., ad fraud in programmatic, measurement gaps for OTT) and contingency plans.

What not to say

• Picking channels based solely on personal preference or familiarity without linking to business goals.
• Saying you would 'spread budget evenly' across all channels without prioritization.
• Ignoring local media nuances in Singapore—e.g., dismissing DOOH or local publishers that drive urban footfall.
• Failing to describe how you will measure or validate effectiveness (no KPIs or testing plan).

Example answer

“Given the brand objective to drive both awareness and online sales in Singapore, I'd prioritize: (1) performance social/search (40%) for precise targeting and direct conversions via Google Search and Facebook/Instagram dynamic ads; (2) programmatic DOOH and connected TV (35%) to build urban awareness in key districts and capture commuter attention—partnering with local exchanges and running viewability checks; (3) creator partnerships and local publishers (25%) with native content to drive trust and consideration—working with Singapore influencers and lifestyle sites. Success metrics: CPA and ROAS for search/social, brand lift and view-through rates for CTV/DOOH, engagement and referral traffic for creator content. I’d run a channel mix experiment in month one and reallocate toward the highest incremental ROAS while running periodic brand-lift studies to ensure upper-funnel impact.”

Introduction

This behavioral question evaluates leadership, stakeholder management, project execution, and ability to coordinate complex campaigns—key responsibilities for a Senior Advertising Manager operating in Singapore and the wider SEA region.

How to answer

• Use the STAR method: set the Situation and Task, then explain the Actions you took and measurable Results.
• Specify the scope (markets involved: Singapore, Malaysia, Indonesia, etc.), stakeholders (agency partners like Dentsu/Ogilvy, internal creative, analytics), and timeline pressures.
• Highlight how you established governance (RACI, weekly check-ins, milestone trackers) and communication channels (shared dashboards, SLAs).
• Describe conflict resolution and trade-offs—how you balanced creative vision, performance targets, and local market adaptations.
• Quantify outcomes (e.g., launch on-time, % over target for KPIs, cost savings) and share lessons learned for future cross-market launches.

What not to say

• Taking all credit and failing to acknowledge the team or partners.
• Being vague about your specific role and actions—avoid generic statements.
• Ignoring cultural/localization issues across markets (assuming one-size-fits-all creative).
• Failing to present measurable results or outcomes.

Example answer

“At my previous role working across Singapore, Malaysia and Indonesia, we had a three-week deadline to launch a promo tied to a regional festival. I set up a clear RACI, weekly cross-functional calls timed for APAC working hours, and a shared project tracker with milestones for creative, legal/compliance, media buys and analytics tagging. I negotiated a phased rollout: Singapore first to validate creative and tracking, then scaled to other markets with local copy adjustments. When media inventory constraints threatened reach, I reallocated budget to high-performing programmatic suppliers and requested creative cuts that preserved campaign storytelling but lowered production time. The result: launch completed on schedule, initial CTR 1.8x above forecast and a 22% increase in week-one conversions versus target. Key lessons were the value of early tagging/analytics setup and dedicating a single ops owner to chase approvals.”

Introduction

Measurement and attribution are central to proving advertising ROI, especially with evolving privacy rules and limited first-party data. This competency/technical question tests knowledge of modern attribution approaches, experimentation, and practical tactics relevant to the Singapore/SEA context.

How to answer

• Begin by outlining business objectives and key conversion events to be measured (e.g., online purchase, store visit, app install).
• Explain a pragmatic hybrid approach: deterministic tracking where possible (first-party, CRMs), and probabilistic/aggregated methods elsewhere (media platform modeling, incrementality tests).
• Detail specific tactics: server-side tagging, enhanced conversions, UTM governance, cohort-based measurement, brand-lift and geo/holdout experiments, and use of APIs like Google Ads/FB Aggregated Event Measurement.
• Address privacy/regulatory constraints in Singapore and SEA and how you’ll ensure compliance while maximizing signal (consent management, cookieless tracking solutions).
• Describe how you’d implement dashboards and governance (single source of truth, data latency expectations) and how you’d iterate the model as more first-party data becomes available.

What not to say

• Relying solely on last-click attribution without acknowledging limitations.
• Claiming perfect, deterministic measurement is achievable in every channel despite privacy constraints.
• Ignoring privacy/compliance or suggesting workarounds that breach rules.
• Being vague about concrete measurement techniques or experiments.

Example answer

“I’d start by mapping the primary conversion events and current data sources. With limited first-party signal, I’d implement server-side tagging and enhanced conversions to capture deterministic signals from logged-in users, while enforcing a strict consent framework in line with PDPA in Singapore. For cross-channel attribution, I’d run a mix of: (1) media platform models for day-to-day optimization (with clear caveats); (2) controlled incrementality tests—e.g., holdout audiences or geo experiments—to measure lift; and (3) brand-lift surveys for upper-funnel impact. All signals would feed into a single analytics layer (BigQuery or similar) with standardized UTMs and a reporting dashboard that shows both modeled ROAS and experimental lift. Over time, I’d aim to expand first-party datasets (loyalty sign-ups, CRM) to reduce reliance on modeled approaches.”

Introduction

As Advertising Director in Japan you must coordinate creative, media, and analytics teams to deliver culturally resonant campaigns quickly. This question probes leadership, stakeholder management, and ability to deliver results under local market constraints (e.g., channel fragmentation, seasonality, platform preferences like LINE or TV).

How to answer

• Use the STAR structure: Situation, Task, Action, Result.
• Start by outlining the business objective and why the deadline was critical (e.g., product launch, Golden Week, fiscal year targets).
• Explain how you organized the cross-functional team, clarified roles, and set milestones.
• Detail specific actions you took to align creative direction with media strategy and analytics (e.g., quick testing plan, KPI gating, approved creative templates).
• Describe how you managed internal and external stakeholders (agency partners like Dentsu/Hakuhodo, client teams) and resolved conflicts.
• Quantify outcomes (reach, CTR, conversion lift, ROI) and mention learnings you applied to future campaigns.
• If relevant, highlight culturally specific decisions (copy tone, celebrity choices, channel mix such as TV × LINE × YouTube) and any accessibility to local consumer behavior.

What not to say

• Focusing only on creative or only on numbers without showing cross-functional coordination.
• Claiming sole credit without acknowledging team or agency contributions.
• Failing to provide concrete metrics or outcomes.
• Describing vaguely organized actions without mentioning how you managed deadlines or trade-offs.

Example answer

“At a cosmetics client targeting urban women before Golden Week, we had six weeks to launch an integrated campaign across TV, LINE ads, and influencer seeding. I convened creative, media buying, and analytics leads to define a tight milestone plan: two-week storyboard and media plan, one-week production, two-week media test. To speed approvals I introduced templated creative frames and a gated KPI acceptance (CTR and view-through targets) for media. We partnered with a local influencer network for short-form LINE and Instagram content aligned to the TV spots. Analytics ran rapid A/B tests on creative variants and reallocated spend daily to the best performers. The campaign exceeded target reach by 18%, improved online conversions by 22% vs. forecast, and delivered a 1.8x ROI. The experience reinforced the value of clear role ownership and fast, data-led decision loops in Japan’s multi-channel environment.”

Introduction

Budget allocation and measurement are core responsibilities for an Advertising Director. This question evaluates your strategic thinking about channel mix for Japan (e.g., mobile-first, LINE, YouTube, TV, DOOH), efficiency trade-offs, and ability to design measurement that demonstrates causal impact.

How to answer

• Start by clarifying audience definitions and KPIs (awareness vs. consideration vs. conversion).
• Explain the rationale for your channel mix based on Japanese media consumption—mobile-heavy, strong LINE usage, TV still relevant for reach, and growing programmatic/DOOH.
• Provide a sample budget split (percentages) and justify choices with expected reach, frequency, and cost-efficiency.
• Describe a testing and attribution framework (e.g., holdout test, incrementality studies, MMM augmented with panel or conversion lift tests).
• Explain short-term vs. long-term measurement: immediate metrics (CTR, view-through, site engagement) and longer-term brand lift or sales impact.
• Mention how you'd coordinate with creative to optimize formats per channel and how you'd iterate spend based on early performance.
• Address privacy and data restrictions in Japan and how you’d work with first-party data, consented panels, or partner APIs (e.g., LINE).

What not to say

• Giving a flat channel list without explaining why each channel is chosen for millennials in Japan.
• Relying only on last-click metrics or vanity metrics without plans to measure incrementality.
• Proposing unrealistic measurement that ignores privacy or data access limitations.
• Failing to show an iterative testing plan to reallocate budget based on performance.

Example answer

“First, I'd define the objective as increasing brand consideration among 20–34-year-olds (target KPI: +8–10% brand consideration lift over three months). With a constrained budget, I'd allocate roughly: 40% to mobile video (YouTube & in-feed social), 25% to targeted LINE display and messaging partnerships, 20% to programmatic DOOH in urban hubs for high-frequency presence, and 15% to influencer/native content to drive authenticity. For measurement, I'd run a randomized geo or user-level holdout to measure incremental consideration using a brand lift survey and behavioral indicators (search lift, site engagement). Parallelly, I'd use a short-term attribution model to optimize creative and placements weekly, while feeding results into a small-sample panel to confirm longer-term consideration gains. Given data privacy in Japan, I would prioritize first-party CRM matches and partner with a consented panel provider. This approach balances reach, cultural relevance, and robust incrementality measurement.”

Introduction

This motivational/behavioral question assesses cultural fit, personal drive, and leadership style. In Japan, demonstrating awareness of local workplace norms and inclusive leadership is important. It also gives insight into how diversity of perspective informs strategy and team culture.

How to answer

• Share specific experiences that sparked your interest in advertising and why Japan’s market excites you (consumer behavior, media ecosystem, creativity constraints).
• Explain intrinsic motivators: impact on brand growth, mentoring talent, innovation in media/creative.
• Discuss how being a female leader shapes your priorities (e.g., fostering psychological safety, sponsorship of diverse talent, empathy in stakeholder management) without reducing the answer to gender alone.
• Give concrete examples of initiatives you’ve led that reflect this approach (mentorship programs, flexible work policies, inclusive creative review practices).
• Connect your motivations to the role’s responsibilities and long-term goals for the company.

What not to say

• Giving generic motivations (e.g., 'I like advertising') without evidence.
• Framing your leadership solely around gender stereotypes or implying tokenism.
• Claiming you don’t let gender influence your leadership at all when it clearly can inform perspective.
• Failing to link motivation to measurable outcomes or team impact.

Example answer

“I’m motivated by building campaigns that resonate with Japanese consumers while pushing creative boundaries—balancing deep cultural understanding with data-driven experimentation. As a female leader in Japan, I prioritize creating an environment where diverse voices are heard; for example, I started an internal mentorship circle that increased mid-level women’s promotion readiness by creating structured career plans and shadowing opportunities. This perspective also influences our creative process: we explicitly invite diverse viewpoints during early concept reviews to avoid narrow assumptions about target audiences. Ultimately, what drives me is seeing campaigns that not only hit KPIs but also elevate the team and create sustainable career paths for talent across the organization.”

Introduction

Advertising managers in Japan must adapt to diverse consumer behaviors, channel fragmentation (TV, LINE, YouTube, programmatic) and strict brand expectations. This question assesses problem-solving, data-driven optimization, and stakeholder management when a campaign isn't meeting goals.

How to answer

• Start with a brief context: campaign objective, target audience, channels, and initial KPIs (e.g., reach, CTR, conversion, brand lift).
• Explain how you monitored performance and at what point you identified underperformance.
• Detail the diagnostic steps you took: data sources used (DSP reports, MMP, GA4, brand lift studies, focus groups), A/B tests, creative audits, and media mix analysis.
• Describe corrective actions you implemented (creative refresh, audience re-segmentation, bid strategy changes, reallocation across channels, frequency capping, partnerships with local platforms like LINE or TikTok JP).
• Quantify the outcome with clear metrics and timelines (e.g., CTR improved by X%, CPA reduced by Y% in Z weeks).
• Reflect on lessons learned and processes you put in place to prevent recurrence (pre-launch tests, more granular monitoring dashboards, stakeholder communication cadence).

What not to say

• Blaming external vendors or the market without showing your investigative steps.
• Providing vague actions like “we optimized” without specifics on how or why.
• Failing to include measurable outcomes or timelines.
• Taking full credit and ignoring cross-functional contributions from analytics, media buying, or creative teams.

Example answer

“At a mid-sized FMCG client in Tokyo, we launched a multi-channel brand awareness campaign targeting urban women 25–39 via TV, YouTube, and LINE ads with a goal to increase brand site visits by 30% in 8 weeks. After two weeks we were 40% below expected site visits. I pulled granular data from our DSP, GA4 and the agency’s brand-lift survey and found high reach but very low CTR on our video assets and heavy overlap between TV and digital impressions, causing ad fatigue. We paused low-performing video creatives, launched two new short-form cuts optimized for mobile and LINE timelines, tightened frequency caps, and shifted budget from broad TV spots to targeted LINE and YouTube skippable placements during commute hours. Within three weeksCTR improved 2.2x and site visits reached the target by week seven; CPA decreased 28%. We added pre-launch creative testing and intraday monitoring to our playbook to catch similar issues earlier.”

Introduction

Japan’s advertising ecosystem uses both large traditional channels (TV, outdoor) and dominant digital platforms (LINE, Yahoo Japan, TikTok). An effective measurement framework ensures budget efficiency and comparable KPIs across channels — a core responsibility for an advertising manager.

How to answer

• Outline objectives first (brand awareness, consideration, conversions) and define primary and secondary KPIs for each objective.
• Propose measurement approaches per channel: view-through and click metrics for digital, GRPs/ratings for TV, impressions and geo-attribution windows for OOH.
• Explain how to unify metrics: adopt a common currency where possible (e.g., reach and frequency, CPM, cost per incremental lift) and use experiments or incrementality tests for cross-channel attribution.
• Discuss tools and data sources you’d use (MMPs, DSP/CMP reports, TV rating agencies like Video Research, OOH impression estimates, GA4, brand lift surveys, controlled holdout groups).
• Describe the role of statistical methods (multi-touch attribution vs. incrementality testing vs. media mix modeling) and when to use each.
• Include governance: reporting cadence, dashboarding (e.g., Looker, Data Studio), data ownership, and privacy/compliance considerations under Japan’s guidelines.
• Mention how you’d validate and iterate the framework during the launch (pilot, learn, scale).

What not to say

• Relying solely on last-click or a single attribution model without acknowledging its limitations.
• Ignoring offline channels or claiming they can't be measured.
• Suggesting overly complex modeling without a plan for actionable reporting.
• Neglecting privacy or vendor data-sharing constraints in Japan.

Example answer

“I would start by aligning stakeholders on objectives — primary KPI brand lift for awareness and secondary KPI site visits and product trials. For TV, we’d use GRP and partner with Video Research for weekly reach estimates; for OOH we’d model impressions using footfall data and geo-fencing test areas; for digital we’d capture view-throughs, clicks and conversions via our MMP. To compare channels, I’d run a randomized holdout experiment across regions for incremental impact and supplement with media mix modeling for longer-term effects. Dashboards in Looker would show unified metrics (reach, incremental uplift, cost per incremental) with clear confidence intervals. We’d address privacy by minimizing PII use and using aggregated, consented audiences. We’d pilot for two weeks, refine targeting and creative based on early signals, then scale the optimal mix.”

Introduction

In Japan, teams often span headquarters and regional offices with cultural and working-style differences. An advertising manager must lead, motivate, and harmonize creative output while ensuring brand integrity and local market relevance.

How to answer

• Describe your leadership and communication style and how you adapt it to different personalities and locations.
• Explain processes you’d implement to maintain brand standards (creative guidelines, shared asset libraries, regular creative reviews).
• Share approaches to professional development: mentorship, training (creative, data literacy), rotation between projects, and feedback cycles.
• Address ways to foster inclusion and creativity across locations (local idea-sharing sessions, recognition programs, bilingual brief templates).
• Mention how you balance local adaptation vs. global brand consistency with concrete examples of decision criteria.
• Include metrics or indicators you’d track to measure team development and creative quality (time-to-delivery, creative performance, engagement scores).

What not to say

• Saying you rely only on top-down directives without empowering local teams.
• Claiming one management style fits everyone.
• Ignoring language or cultural barriers between Tokyo and regional offices.
• Failing to provide specific development programs or success measures.

Example answer

“I lead with a coaching mindset and regular one-on-ones, adapting feedback to individual preferences. To keep brand consistency, I created a living brand toolkit with examples and mandatory checkpoints for all major campaigns, plus a centralized asset library accessible across offices. For development, I run quarterly skill workshops (storyboarding, data-informed creative), encourage cross-office rotations for two-week creative sprints, and host monthly show-and-tell sessions so regional teams can present local insights. Decisions on local adaptation follow a simple rubric: if local cultural nuance affects message comprehension or creative relevance, adapt; if not, maintain global core creative. We tracked creative performance, on-time delivery and team engagement; after instituting these practices at my previous role collaborating with Hakuhodo, creative quality scores improved 18% and regional engagement rose significantly.”

Introduction

Assistentes de Gerente de Publicidade frequentemente trabalham com orçamentos restritos e precisam maximizar ROI. Essa pergunta avalia criatividade, priorização e capacidade de execução operacional em contexto financeiro real — muito relevante para agências e anunciantes no mercado brasileiro.

How to answer

• Comece com um resumo curto do contexto: marca (ex.: cliente local ou campanha para Havaianas/Nubank), objetivos e limitações de orçamento.
• Descreva as decisões de priorização: canais escolhidos (digital, OOH, rádio), trade-offs e por que foram feitos com base em dados.
• Explique táticas de otimização de custo: negociação com fornecedores, uso de conteúdo orgânico, parcerias com influenciadores locais, reutilização de criativos.
• Apresente métricas concretas de resultado (CPM, CPC, conversão, alcance, lift de marca) e compare com a meta ou benchmark.
• Conclua com lições aprendidas e como aplicaria essas aprendizagens em campanhas futuras.

What not to say

• Dizer que 'apenas deu sorte' sem explicar as decisões concretas que levaram ao resultado.
• Focar só em ideias criativas sem explicar como elas foram executadas dentro do orçamento.
• Omitir métricas e resultados mensuráveis.
• Assumir todo o crédito sem mencionar colaboração com time, agência ou fornecedores.

Example answer

“Em uma campanha para uma marca de moda brasileira de médio porte, tínhamos 30% do orçamento originalmente solicitado. Priorizamos performance digital (Facebook/Instagram Ads e Google Search) para gerar vendas rápidas, e usamos parcerias com 3 micro-influenciadoras locais em troca de produto para ampliar alcance orgânico. Negociamos bundles de mídia com um portal de moda para ganhar espaço editorial. Otimizamos criativos com testes A/B e pausamos canais com CPAs altos. Resultado: aumentamos conversões em 45% versus o mês anterior e reduzimos CPA em 28% em relação ao baseline, mantendo ROAS positivo. Aprendi a importância de priorizar canais com dados e de negociar termos criativos com parceiros para esticar o orçamento.”

Introduction

Planejamento de mídia é central no papel de Assistant Advertising Manager — especialmente no Brasil, onde diferenças regionais e diversidade de mídias (TV, rádio, digital, OOH) exigem segmentação cuidadosa e otimização de investimento.

How to answer

• Defina objetivos claros de campanha (brand awareness, consideração, aquisição) e KPIs associados (CPM, CTR, CPI, lift de marca).
• Descreva a segmentação: dados demográficos, comportamentais e canais preferidos pela faixa 18–34 nas regiões alvo.
• Escolha mix de canais justificando alocação percentual (por exemplo: 60% digital com regionalização, 20% OOH nas capitais, 10% rádio local, 10% mídia programática/OTT) e explique a lógica.
• Inclua táticas de otimização: testes de criativo, dayparting, geotargeting por cidade, e uso de dados de first-party/third-party.
• Explique como mediria e reportaria performance (dashboards semanais, métricas de mid-funnel e lift studies) e plano de re-alocação de budget conforme resultados.

What not to say

• Fornecer um plano sem KPIs claros ou justificativa para a alocação de budget.
• Assumir que uma solução funciona igual em todas as regiões sem considerar diferenças culturais e de mídia.
• Ignorar medição e otimização contínua durante a campanha.
• Sugerir canais caros (ex.: TV nacional) sem justificar ROI ou alternativas regionais.

Example answer

“Para lançar o produto para 18–34 anos no Sudeste e Nordeste eu definiria objetivo primário de awareness + aquisição inicial, com KPIs: CPM, CTR, CPI e lift de awareness. Alocação inicial: 60% digital (Instagram Reels, TikTok Ads e YouTube pré-roll) com criativos regionais; 20% OOH nas capitais (painéis em pontos de transporte); 10% rádio local em horários de pico; 10% mídia programática para retargeting. Segmentaria por interesses, comportamento de compra e lookalikes a partir de clientes existentes, usando geotargeting para adaptar mensagem. Implementaria testes A/B nos primeiros 7–10 dias e dashboards diários para re-alocar verba para os canais com melhor CPI. Planejaria uma pesquisa de brand lift após 4 semanas para validar percepção em cada região.”

Introduction

Este papel exige capacidade de resolver conflitos entre equipes internas e externas mantendo prazos e qualidade. A pergunta avalia negociação, comunicação e priorização sob pressão — habilidades essenciais em mercados dinâmicos como o brasileiro.

How to answer

• Explique que primeiro ouviria as duas partes para entender razões e riscos (impacto na performance vs. problemas de compliance ou qualidade).
• Descreva análise rápida de trade-offs: impacto no lançamento, métricas esperadas se o disparo ocorrer sem alteração, e custo/tempo das alterações.
• Proponha soluções práticas: um A/B com versão atual e versão revista, lançar parcialmente (staggered release), ou priorizar canais com janela maior enquanto criativos são finalizados para outros canais.
• Indique como comunicaria decisão a stakeholders e fornecedores, incluindo plano de contingência e prazos claros.
• Mencione acompanhamento pós-decisão com KPIs para avaliar se a escolha foi correta e lições para processos futuros.

What not to say

• Tomar partido imediato sem ouvir ambos os lados ou sem dados.
• Adiar indefinidamente a decisão esperando consenso.
• Ignorar o risco de compliance ou de dano de marca por medo de atrasar o lançamento.
• Focar apenas em cumprir prazo sem plano de mitigação caso a escolha prejudique performance.

Example answer

“Eu reuniria rapidamente criação e mídia para ouvir o problema: criação precisa corrigir um claim que pode gerar risco legal, mídia quer disparar hoje para capturar um pico de audiência. Rápido trade-off: se o claim for compliance, não podemos lançar; se for ajuste estético, podemos lançar parcialmente. Proponho executar um lançamento escalonado: ativar canais programáticos e parte do digital com a versão atual (monitorando KPIs), segurar TV/OOH até o criativo revisado estiver pronto em 48 horas. Comuniquei imediatamente o plano ao cliente e fornecedores, pedi checkpoints a cada 12 horas e defini KPIs para avaliar impacto. Após a campanha, documentamos o caso como guideline para aprovação criativa em lançamentos futuros.”