How do you reconcile discrepancies between vendor invoices and purchase orders?
Technical
Attention To Detail
Technical Accuracy
Problem-solving
This question evaluates your attention to detail and technical competence in a core AP task.
How to answer
- Use the STAR method to structure your response
- Explain your process for verifying invoice details against purchase orders
- Describe how you identify and resolve discrepancies
- Highlight any specific accounting software you've used for this task
- Quantify the impact of your reconciliation efforts
What not to say
- Failing to mention specific verification steps
- Providing vague responses without concrete examples
- Ignoring communication with vendors or internal teams
- Overlooking data entry accuracy checks
Sample answer
“At CIBC, I noticed a $2,500 discrepancy between an invoice and the original PO. I traced it back to a shipment split into two batches. By cross-referencing the receiving reports and contacting the vendor, I adjusted the payment to reflect the correct amounts for each batch. This process saved the company $1,200 in overpayments.”
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