Financial Crime Analyst (Poland/remote) room Kraków

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

You'll join a team of almost 60 talented, curious, and mission-driven professionals dedicated to detecting and preventing financial crime.
We value collaboration, clear communication, and continuous learning.

At ZEN.COM, your work won’t disappear into a black hole — you’ll see the real-time impact of your decisions on our clients, our systems, and our company.

What you’ll do:

• Investigate clients flagged for suspicious activity (AML/CTF/Fraud, Sanctions, PEP lists)
• Monitor real-time transactions and respond to system alerts
• Analyze customer behavior in the ZEN app, identifying fraud patterns and unusual activity
• Assess risk based on findings and escalate high-risk activity for further investigation
• Make informed decisions supported by company policies and thorough analysis
• Help fine-tune and optimize our AML and fraud detection systems
• Identify opportunities to improve processes and enhance operational efficiency
• Collaborate closely with Compliance, Systems, and Operations teams

What we’re looking for:

• At least 1 year of experience in finance or banking, with essential knowledge of AML/KYC
• Strong analytical and research skills, with the ability to identify trends and assess risk
• Customer-focused mindset with strong service orientation
• A solid understanding of financial crime typologies and red flags
• Excellent time management skills and adaptability in a dynamic environment
• A proactive, team-oriented attitude with the ability to work independently
• Willingness to work on a rotating schedule

What we offer:

• Private medical care (LuxMed)
• Multisport card
• Life insurance (Unum)
• Growth and promotion opportunities
• Employee referral program
• Integration events and team building activities