United States onlyJob Title: Social Services Associate
This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.
Shift: 7:00AM-5:00PM PT
Summary
Social Services Associates provide comprehensive administrative support remotely to contract SAIL case managers, SAIL supervisors, remote non-medical counselors, and clients, ensuring clients receive timely, efficient, and effective services.
Essential Duties and Responsibilities
- Maintain current schedules of staff providing individual appointments. Utilize FFSMIS to view case managers’ and non-medical counselors’ schedules to make client appointments and send reminders to confirm appointments.
- Obtain and validate information on the SAIL referrals: research the location of a ship/Sailor and locate the correct Point of Contact; ensures the accuracy of the information received and completes the Sailor’s demographics in FFSMIS.
- Receive command and non-command referrals and make an introductory contact to referred sailors to provide information about the SAIL program.
- Complete documentation in the FFSMIS SAIL record system.
- Run reports in FFSMIS SAIL record system.
- Schedule customers for SAIL initial assessments and non-medical counseling appointments.
- Ensure initial paperwork is forwarded to clients and follow up to ensure signatures are complete and paperwork is returned, and all related documents are uploaded to the appropriate client case record.
- Manage daily scheduling to ensure that clients are notified of unscheduled staff absences as soon as possible, and that appointments are rescheduled at client’s request in a timely manner.
- Maintain direct service metrics for all staff for whom scheduling services are provided.
- Provide a variety of Contract SAIL administrative support functions, such as data entry, distributing and tracking surveys to clients and Commands, attending coordination meetings and taking minutes for government representatives in attendance, scheduling appointments for SAIL Case Managers, SAIL Case Manager Supervisors and Contract Virtual SAIL Clinical Counselors, screening, screening and connecting potentially distraught or difficult callers to a SAIL Case Manager, SAIL Case Manager Supervisor or Virtual SAIL Clinical Counselor, and maintaining referral and community directories.
- Develop and maintain Command POCs contact information by installation. Update directories of referrals and community resource information for each installation within the assigned area of responsibility at least annually, per Navy Certification Standards.
- Knowledge of how to respond well in pressured, crisis situations.
Supervisory Responsibilities
- This job has no supervisory responsibilities.
Required Education and/or Experience Qualifications
- Successful completion of a full 4-year course of study in human services or related field leading to a bachelor’s degree, from an accredited college or university, or equivalent combination of education and specialized experience in human services, social sciences, or related field.
- Two years demonstrated experience providing administrative support to a medical or other social services office
- Excellent facility with computer and office automation software, with extensive experience and knowledge of all Microsoft Office programs and Adobe.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to communicate orally and in writing with clients, case managers and supervisors.
- Must be physically located within a reasonable commuting distance of a military installation.
- Must be able to work core business hours of the assigned area of responsibility.
Preferred Qualifications
- Live local to the assigned area of responsibility
- Knowledge of counseling terms as they apply to levels of care/treatment and ability to make appropriate dispositions independently
- Ability to use comprehensive scheduling program to serve multiple locations.
- Personal or professional experience with the military population.
- Personal or professional experience with Navy quality of life programs.
Other Skills and Abilities
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Technology Skills – Provides virtual assistance to customers with digital signatures; creates data-driven reports in Excel; creates documents in Microsoft Word; schedules meetings and trainings in Microsoft TEAMS and/or Adobe Connect.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Physical Demands: Works in home office area. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: Works remotely from a home office that is free from distractions and in a space to ensure confidentiality. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Pay Rate: $51,000 - $75,700
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
