Senior Staff Machine Learning Engineer

Zendesk is seeking a Senior Staff Machine Learning Engineer to advance the state-of-the-art in ML/AI for customer service at a global scale. The successful candidate will lead research vision, mentor scientists, and drive adoption of foundational models powering Zendesk’s most impactful features.

Requirements

• MSc degree in computer science, electrical engineering, math, or related areas
• Substantial track record of impactful research and deployment of ML/AI solutions at scale
• Proven technical and research leadership across projects/teams
• Deep expertise in experimental design, statistical analysis, and ML science best practices
• Strong coding skills in Python
• Experience with ML frameworks (preferably PyTorch)
• Experience with large-scale experimentation (e.g., A/B testing), data analysis, and performance tracking

Benefits

• Flexible work arrangement
• Hybrid way of working
• Ability to work remotely for part of the week
• Opportunity to work with a global team
• Access to cutting-edge technology and tools
• Professional development opportunities
• Competitive compensation and benefits package