CSR 2

We're a fast-growing education and media company seeking a Customer Support Agent to handle client inquiries, provide empathetic support, and troubleshoot issues. You'll report to the Client Success Manager but work independently to provide clear and solution-oriented support.

Requirements

• 2+ years in customer service, client success, or community management
• Excellent written and verbal communication skills in English
• Strong empathy and emotional intelligence
• Proven problem-solving and resourcefulness
• Highly organized, detail-oriented, reliable follow-through
• Experience with Intercom or similar platforms
• Proactive learner with ownership mindset

Benefits

• Fully remote position
• Growth opportunities in a fast-moving, purpose-driven company
• Collaborative, values-driven culture