Philippines onlyWe have an exciting Manila-based opportunity available for a Service Desk Support Engineer to work on rotating shifts. Work from home or the office – you choose!
Requirements
- Minimum Experience: Mid-level
- 3+ years of experience providing Level 1 or 2 support to a user base of 250+ end-users
- High-level support experience with the Microsoft SOE including Windows 7/8/10/11 and Office 365
- Proficiency with Intune, MDM, or remote management tools like Datto, ConnectWise, or N-able
- Strong background in Microsoft 365, Azure AD, and Active Directory administration
- Experience supporting and troubleshooting Networking, Remote Access Connectivity, and Telephony
- Proficiency in troubleshooting Digital Desktop equipment and peripheral hardware
- Familiarity with Android and Apple devices and associated management software
- Thorough knowledge of Desktop, LAN, peripheral device installation, and support
- Capability to acquire knowledge of business-specific applications requiring first and second-level support
- Experience managing servers, storage, virtualization (VMware, Hyper-V), and back-up technologies
- Professional Attributes
- Exceptional interpersonal and communication skills with a professional demeanor
- A collaborative team player with energy, initiative, and a can-do attitude
- Dedication to standards and procedures
- Analytical thinker with outstanding problem-solving skills, taking ownership of incidents and requests until resolution
- Ability to thrive under pressure, multitask effectively, and work with minimal supervision
- Willingness to provide after-hours support when required
- Technical Skills
- Microsoft certifications, preferably MCSA
- Familiarity with Service Desk tools and a solid understanding of ITIL practices
- ITIL Foundation certification is highly regarded
Benefits
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic, bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
