Solve & Dispatch - First level support consultant -2641

Solve & Dispatch - First level support consultant Remote in Mexico City

We are looking for a First Level Support Consultant with at least 3 years of experience to join a dynamic team within a leading organization. This role involves troubleshooting, analyzing, and resolving issues in critical business systems, acting as a software detective to ensure stability and performance.

Key Responsibilities:

• Analyze and troubleshoot software issues to maintain optimal system performance.

• Collaborate with cross-functional teams to enhance system functionality and user experience.

• Document and communicate findings and solutions effectively to stakeholders.

• Provide guidance and training to team members on tools and troubleshooting techniques.

• Stay updated with industry trends and best practices to continuously improve support processes.

Technical Skills Required:

• Intermediate proficiency in SAP Sales and Distribution (SD).

• Knowledge of Incident Management and ServiceNow is recommended.

Qualifications:

• Minimum 3 years of professional experience in application support or related roles.

• Strong analytical, problem-solving, and communication skills.

• Bachelors degree or equivalent experience.

• Fluent in English (Advanced, C1).

• Proactive, responsible, empathetic, and collaborative team player.

Location & Schedule:

• Remote work based in Mexico City (Azcapotzalco).

• Monday to Friday, 09:00 18:00

Benefits:

• Attractive Salary + Premium Benefits
• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.

Interested? Apply now through this link: