WEAccount Specialist - UPS
Worldwide Express, part of WWEX Group, is a leading third-party logistics (3PL) provider offering innovative shipping solutions, proprietary technology, and extensive carrier networks to small and mid-sized businesses.
Worldwide Express
Employee count: 1001-5000
As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.
ESSENTIAL DUTIES/RESPONSIBILITIES
•Consistent Monday-Friday work schedule, no weekends
•Communicate daily with both internal and external customers
•Maintain a high level of activity over the phone and through our CRM system
•Ability to research, identify and capitalize on profitable opportunities that are presented daily
•Ability to understand and consult customers in relation to fees, products, and services
•Ability to troubleshoot and support customers in navigating service disruptions
•Maintain an ongoing focus on creating positive and supportive customer experiences
•Ability to establish strong partnership with key executives and decision makers within each customer and territory
•Ability to collaborate with various support teams including sales and account management
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
•Previous experience working directly with customers
•Outstanding collaboration and communication skills at multiple levels
•Ability to work as a team
•Exceptional verbal and written communication skills
•Customer focused and solutions-oriented
•Commitment to continuous improvement
•Strong growth mindset with the willingness to learn and be coached
•Ability to adapt to an equivocal and fluctuating environment
•Robust prioritization, organization, and time management skills
QUALIFICATIONS/EDUCATION
•High School diploma or GED
•Bachelor’s degree in Communications, Business, Marketing, or other business-related fields preferred
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About the job
Apply before
Posted on
Job type
Full Time
Experience level
Entry-level
Location requirements
Open to candidates from all countries.
Hiring timezones
Worldwide
About Worldwide Express
Learn more about Worldwide Express and their company culture.
At Worldwide Express, now part of the WWEX Group family of brands alongside GlobalTranz and Unishippers, we are at the forefront of transforming the logistics landscape through innovative technology and unparalleled expertise. Since our inception in 1992, our focus has been on empowering small to mid-sized businesses (SMBs) by providing them with sophisticated shipping solutions and access to a vast network of carrier partners, traditionally available only to large enterprises. Our proprietary SpeedShip® transportation management system (TMS) is a testament to our commitment to innovation, offering a streamlined platform that enables businesses to manage their shipping operations with greater efficiency, quickly create and track shipments, and access a comprehensive portfolio of services. This technology-driven approach allows us to handle over 53 million shipments annually, leveraging the networks of leading carriers like UPS® and a robust selection of over 75 LTL carriers and more than 85,000 full truckload partners.
Our innovation extends beyond just technology; it's embedded in our consultative approach and our dedication to understanding and anticipating the unique needs of each customer. We don't just provide shipping services; we deliver strategic advantages. By combining our deep industry knowledge with advanced analytics and business intelligence capabilities, we offer our clients critical visibility into their supply chains, enabling them to make data-driven decisions and gain a competitive edge. The formation of WWEX Group, uniting nearly 100 years of combined logistics expertise from Worldwide Express, GlobalTranz, and Unishippers, further amplifies our innovative capacity. This strategic unification allows us to deploy more resources, develop enhanced offerings for every customer segment and shipping requirement, and collaborate more effectively with our carrier partners. We are dedicated to continuously advancing our technological platforms and service models to ensure that businesses of all sizes can navigate the complexities of logistics with ease and confidence, driving their growth and success in an ever-evolving marketplace.
Employee benefits
Learn about the employee benefits and perks provided at Worldwide Express.
Free Flu Shots
Free flu shots.
Fully stocked kitchens
Fully stocked kitchens.
Employee Referral Program
Employee referral program.
Comprehensive social calendar
A comprehensive social calendar.
WEWorldwide Express
Company size
1001-5000 employees
Founded in
1992
Chief executive officer
Tom Madine
Markets
Employees live in
United StatesSimilar remote jobs
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