United States onlyThis is a remote position.
Client is seeking the services of aChange Manager.
The Change Manager will be a critical enabler of success in theDigital Trustinitiative. By focusing on the people side of change, this role ensures that technological advancements are matched by strong engagement, capable teams, and seamless service continuity for residents.
The Change Manager will work closely with program leadership, technical teams, business stakeholders, and external partners to ensure that organizational impacts are identified, communicated, and addressed throughout the project lifecycle.
The Change Manager will be responsible for supporting change readiness, adoption, and sustainment activities related to theDigital Trustinitiative, including but not limited to the following:
Change Strategy and Planning
- Develop and maintain a change management strategy aligned with theDigital Trustproject objectives and delivery roadmap.
- Assess organizational readiness and identify change impacts across affected stakeholder groups.
- Establish mechanisms to monitor adoption, risks, and resistance.
Stakeholder Engagement
- Conduct stakeholder analysis to identify impacted internal and external audiences.
- Develop and execute stakeholder engagement approaches to support awareness, understanding, and participation.
- Facilitate collaboration between business, technical, operational, and service delivery teams.
Communications
- Develop and maintain a communications plan tailored to multiple audiences.
- Create clear, consistent messaging related to project purpose, progress, impacts, and benefits.
- Coordinate communications timing and channels with project milestones.
Training and Readiness Support
- Identify training and enablement needs resulting from new or changed processes and technologies.
- Support the development of training approaches, materials, and sessions as required.
- Work with project and business teams to ensure readiness prior to key release milestones.
Adoption and Sustainment
- Support transition activities from project delivery to operational use.
- Contribute to sustainment planning to ensure that changes are embedded into day‑to‑day operations.
- Gather feedback and lessons learned to inform future phases of theDigital Trustinitiatives.
Requirements
Mandatory Requirements
- The proposed resource must meet or exceed one of the following combinations of education or certification and experience in the resource role:
- Bachelor’s degree in a relevant field (e.g., Business Administration, Organizational Change, Information Technology, or a related discipline)
- Two (2) Year Community College Diploma with relevant years of experience
- Proponents must demonstrate a minimum of five (5) years of experience acting as a lead Change Manager on medium to large-scale transformational projects within complex environments. These projects must meet the following criteria:
- Span across multiple business units and/or stakeholder groups.
- Involve coordination with more than eight (8) direct project participants.
- The demonstrated experience must reflect the Proponent’s ability to lead organizational change initiatives in high-impact, cross-functional programs—preferably within cybersecurity, technology, or other security-sensitive domains.
- Excellent communication skills (written and oral) in English.
Scored Requirements
- Enterprise Change Experience: Demonstrated experience leading complex, organization-wide change initiatives in multi-stakeholder environments.
- Facilitation & Leadership in Cross-functional Teams: Demonstrated experience leading cross-functional teams, facilitating workshops, and aligning diverse groups to change objectives.
- Organizational Readiness & Adoption Planning: Demonstrated experience with assessing organizational readiness, adoption tracking, and measurement of change effectiveness.
- Stakeholder Engagement & Communications: Demonstrated experience or ability to develop and execute stakeholder engagement strategies, including internal/external communications to support effective change and adoption.
- Client Impact & Risk Mitigation Planning: Proven ability to anticipate and mitigate service delivery impacts to clients during change. Includes risk identification and planning.
- Workforce Reskilling Leadership: Demonstrated experience leading or supporting workforce reskilling, capability building, or talent transition efforts as part of change initiatives.
- Public Sector Environment Experience: Demonstrated experience managing change in large public sector organizations, preferably in the technology or cybersecurity space.
- IT Transformation Experience: Demonstrated experience delivering change in IT modernization, digital transformation or cybersecurity projects. Demonstrates knowledge of technical impacts on people and processes, including experience supporting IT initiatives that directly impact the public.
- Change Management Certification: Certification in a recognized change management methodology (e.g., Prosci, ADKAR, Lean Change Management) is an asset.
