Senior Technology Specialist - Remote in Certain States

PRIMARY DUTIES

• Provide technical project management leadership and support on client and internal IT projects; support the planning, execution, monitoring, management and closure of technology projects
• Operationalize all technology in support of new customer launches, client technology upgrades & migrations; this includes configuring, testing and integrating technology solutions into Working Solutions’ production environment and processes
• Research, design, deploy, configure and maintain WSOL-hosted platform solutions (e.g. Bright Pattern telephony, Secure Remote Worker, Island browser, Xtium, Guidejar, etc.). Serve as a technical Subject Matter expert/owner on one or more key technologies
• Provide technical consulting and support to client and internal teams; advise on the design, deployment, configuration, support and operationalization of technology solutions.
• Provide proactive Problem Management analysis and address Incident trends and issues
• Provide Change and Release Management leadership on technology initiatives
• Vendor Management: Oversee WSOL-hosted technology vendor activities to ensure they meet WSOL deliverables and commitments
• Design and deploy process improvements, tools, policies, and procedures across the organization
• Create technical and process documents, job aids, standard operating procedures, diagrams and workflows

Requirements

Must be a US citizen or permanent resident to be considered for employment. **Position is virtual, but qualified candidates must reside in one of the following states: AZ, AR, FL, IA, IN, MI, NC, NE, OH, TN, or TX.

• Strong project management skills with demonstrated excellence in project planning and organization
• Awareness of and technical experience with a wide variety of Contact center applications and solutions (e.g. Telecom systems, Customer Relationship and Workforce management solutions).
• Awareness and technical support experience with remote access and endpoint security solutions
• Skills in troubleshooting and resolving computer hardware, software and network issues
• Ability to conduct independent product technical research and provide related technical recommendations and consulting
• Working knowledge of networking, security and access control protocols\solutions
• Bachelor’s degree in a technical discipline or equivalent work experience
• Strong written and oral communication skills. Must be able to communicate with internal and client leaders.
• Strong Work Ethic: professional, tactful, principled, punctual, reliable, productive, effective, efficient, driven and cooperative
• Self-starter with demonstrated resourcefulness in completing all projects/assignments, ability to work independently while adhering to fixed deliverable dates
• Strong decision-making skills and the ability to develop creative solutions
• Ability to establish and maintain effective working relationships with others (i.e., internal staff, customers and vendors)
• Experience with the Microsoft Office Suite including Word, PowerPoint, Outlook, Excel, Visio and Microsoft Project

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Work From Home
• Volunteerism Policy