We are looking for a Partner Support & QA Specialist to join the UK-based team and provide dedicated afternoon and evening coverage for the USA and LATAM partners. This role is primarily responsible for delivering high-quality partner support and ensuring that partners receive responsive, professional, and knowledgeable assistance during their business hours.
Requirements
- 2+ years experience in SaaS product support, technical support, or a similar role.
- Experience in manual software testing.
- Strong troubleshooting and analytical thinking skills.
- Ability to reproduce issues and document bugs clearly and accurately.
- Strong written and verbal communication skills, with the ability to liaise effectively with diverse stakeholders.
- Excellent organisational skills and attention to detail.
- Experience collaborating with cross-functional teams (Product, QA, Engineering).
- High proficiency in Google Workspace, Microsoft Office Suite, and project management tools.
- Comfortable working independently during afternoon/evening hours.
- Nice to Have:
- Native or fluent-level Spanish and English (written and spoken)
- Familiarity with ticketing or event technology platforms.
- Knowledge of web technologies (HTML, JavaScript, CSS).
- Experience using tools such as Linear, Jira, Zendesk, or similar.
- Previous on-boarding or product training experience.
Benefits
- Competitive salary
- 24 days holiday + bank holidays (increasing with tenure)
- Flexible working arrangements
- Learning and development opportunities
