Technical Partner Support & QA Specialist

We are looking for a Partner Support & QA Specialist to join the UK-based team and provide dedicated afternoon and evening coverage for the USA and LATAM partners. This role is primarily responsible for delivering high-quality partner support and ensuring that partners receive responsive, professional, and knowledgeable assistance during their business hours.

Requirements

• 2+ years experience in SaaS product support, technical support, or a similar role.
• Experience in manual software testing.
• Strong troubleshooting and analytical thinking skills.
• Ability to reproduce issues and document bugs clearly and accurately.
• Strong written and verbal communication skills, with the ability to liaise effectively with diverse stakeholders.
• Excellent organisational skills and attention to detail.
• Experience collaborating with cross-functional teams (Product, QA, Engineering).
• High proficiency in Google Workspace, Microsoft Office Suite, and project management tools.
• Comfortable working independently during afternoon/evening hours.
• Nice to Have:
• Native or fluent-level Spanish and English (written and spoken)
• Familiarity with ticketing or event technology platforms.
• Knowledge of web technologies (HTML, JavaScript, CSS).
• Experience using tools such as Linear, Jira, Zendesk, or similar.
• Previous on-boarding or product training experience.

Benefits

• Competitive salary
• 24 days holiday + bank holidays (increasing with tenure)
• Flexible working arrangements
• Learning and development opportunities