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WordlyWO

Customer Success Manager, Canada

Wordly is a leading AI translation service that enhances communication across language barriers, serving over 3,000 customers with 4 million users globally.

Wordly

Employee count: 201-500

Salary: 80k-110k USD

United States only

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Join Wordly's fast growing global team as a Customer Success Manager to drive customer loyalty and ensure customer satisfaction.

Requirements

  • Strong English skills (written and verbal) are critical for internal and customer communication, speaking French is also required for this role.
  • Experience in Customer Service, Account Management, Project Management, or an equivalent field.
  • Experience deploying technology or support services, ideally leveraging Claude or similar AI tools.
  • Experience selling to, or servicing, Government of Canada customers (please highlight this skill in your resume)

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 80k-110k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Wordly

Learn more about Wordly and their company culture.

View company profile

Wordly celebrates its 6-year anniversary as a leading provider of live AI translation and captioning services. The company was founded in 2017 and officially launched in 2019. As of now, it proudly serves over 3,000 customers across more than 60 countries and boasts an impressive user base that has surpassed 4 million globally. With such expansive reach, Wordly has equipped users with over 600 million translation minutes and enhanced their accessibility to information in over 100 thousand translation sessions. The company's mission is to make essential messages accessible in preferred languages and enhance engagement at meetings and events through superior live translation solutions.

Wordly leverages sophisticated AI algorithms and machine learning techniques to automatically translate text and provide real-time captions, enabling seamless communication during multilingual gatherings. This technology not only facilitates understanding among diverse audiences but also significantly reduces costs and logistical challenges compared to traditional human interpretation services. By empowering organizations of varying sizes—ranging from businesses and non-profits to government entities and educational institutions—Wordly underscores its commitment to breaking down language barriers and fostering inclusivity. As they transition into the future, Wordly continues to innovate, adding new languages and features to meet the growing demands of their user base.

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Wordly

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