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WindwardWI

Associate ServiceNow ITSM Business Analyst

Windward is the leading Maritime AI™ company, delivering mission-grade, multi-source intelligence at scale for all maritime-based operations.

Windward

Employee count: 51-200

United States only

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Windward Consulting is an Elite ServiceNow Partner seeking an Associate ServiceNow ITSM Business Analyst to support the implementation and adoption of ServiceNow IT Service Management solutions across the organization.

Requirements

  • Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
  • Foundational understanding of IT Service Management processes and concepts.
  • Experience documenting business requirements, process flows, and user stories.
  • Strong analytical, organizational, and problem-solving skills.
  • Clear and professional written and verbal communication skills.
  • Ability to manage tasks independently while contributing effectively in a team-based environment.

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • AD&D
  • 401(k) plan with company match
  • Paid Time Off
  • Personal Leave
  • Holidays

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Windward

Learn more about Windward and their company culture.

View company profile

Our customers face the challenge of navigating an increasingly complex and opaque maritime ecosystem, where traditional methods of tracking and risk assessment are no longer sufficient. That is why we have developed a platform that fuses AIS data, remote sensing signals, proprietary AI models, and Generative AI to provide a 360° view of global maritime activity. Windward is the leading Maritime AI™ company, delivering mission-grade, multi-source intelligence at scale for all maritime-based operations.

We empower defense and intelligence agencies, law enforcement, and commercial leaders to anticipate threats, protect critical assets, and stay in control at sea. Our solutions go beyond simple tracking; we provide actionable predictive intelligence that enables our partners to make decisions with confidence. Whether it's screening vessels for sanctions compliance, monitoring for illicit activities like smuggling and IUU fishing, or optimizing supply chain operations with real-time ETA predictions, Windward's technology is designed to solve the toughest maritime challenges.

By leveraging deep domain expertise and best-in-class artificial intelligence, we connect the dots to deliver a customized view of risk. We are committed to helping our customers navigate their risk while optimizing operations, ensuring they can trade with confidence and secure their interests in a rapidly evolving world. Our platform is trusted by leading global banks, insurance companies, energy and trade firms, and governments worldwide.

Employee benefits

Learn about the employee benefits and perks provided at Windward.

View benefits

Paid Time Off

3 weeks of paid time off.

Life Insurance

Group life insurance coverage.

Training and Development

Unlimited paid training and certifications.

401(k) Plan

Retirement savings plan with employer match.

View Windward's employee benefits
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Windward

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