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Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”
A Customer Service Representative II works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouses, supporting general Channel Partner Needs.
A Sample of What You’ll Do in this Role:
Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
Respond to customer sales inquiries in a timely, accurate, and appropriate manner
Submit and code bills and invoices to the AP department for payment
Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
Conduct monthly inventory cycle counts and annual inventory
Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
Prepare reports under manager’s supervision
Aid team members in administrative tasks
Restricted User Permit Tracking
Assist Salesmen with setting up new customer accounts with CFS.
Assist and monitor Accounts Receivables with Sales Personnel and Customer Finance Solutions.
Travel monthly to locations within the region.
What You Bring to the Role:
2+ years of experience
Proficiency with Microsoft Office Suite
Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
Mobility to move freely across uneven terrain, both indoors and outdoors, safely
High School Diploma or equivalent
What Makes You a Great Fit:
You have strong interpersonal and effective communication skills
You have good organizational skills with strong attention to detail
You’re able to respond professionally to inquiries or complaints
You read, write, and speak English fluently
Compensation and Benefits:
The base compensation for this position ranges from $21.30 to $28.42 per hour. Please note that wages may vary depending on skills and experience.
This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.
Wilbur-Ellis is a company you can be proud to call your employer
Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people
Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry’s best workforce
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
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