Knowledge and Help Center Manager

The Knowledge and Help Center Manager will own the evolution of our Intercom Help Center, ensuring it becomes a scalable, searchable, and high-impact product education engine. The role will bridge Product, Marketing, Sales, and Support teams, translating every feature launch into clear, user-friendly documentation while optimizing AI-driven self-service tools.

Requirements

• 3-5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education
• Fluent in written and spoken English
• Professionally fluent in Spanish
• Strong technical writing skills
• Experience building structured, searchable, and AI-optimized content
• Experience producing educational video content

Benefits

• Attractive compensation
• Full-time - Fixed Term Contract
• Generous paid time off
• Amsterdam Program
• Work remotely for a maximum of 4 weeks per calendar year
• Extensive paid family leave
• Three paid volunteer days per year
• Cutting-edge equipment and tools
• Cambly for colleagues
• Two-week cross-functional onboarding program